--- title: "UWTSD2122/177. Customer Relationship Management Platform (CRM)" ocid: "ocds-kuma6s-122298" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-122298" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-122298.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-122298.json" source: "Sell2Wales" current_stage: "Award" buyer: "UNIVERSITY OF WALES TRINITY SAINT DAVID" published: "2023-01-26" --- # UWTSD2122/177. Customer Relationship Management Platform (CRM) Buyer: UNIVERSITY OF WALES TRINITY SAINT DAVID Current stage: Award OCID: ocds-kuma6s-122298 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-122298) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-122298.json) ## Summary The University of Wales Trinity Saint David is the buying organisation for the procurement of a Customer Relationship Management Platform (CRM) for improving communication channels with prospective and current students. The procurement stage is an award, with Hubspot Uk Holdings Limited being the supplier. The contract was signed on 11th August 2022 for a value of £138,300 GBP, and the system is expected to Go Live in Quarter 4 of 2022. The industry category is services, focusing on software packages and information systems, with procurement mainly for IT services and CRM software development services. This tender for a CRM solution by the University of Wales Trinity Saint David presents a growth opportunity for businesses in the IT services and software development sector. Companies capable of providing CRM software packages and development services, especially those experienced in working with educational institutions, would be well-suited to compete. The contract spans a minimum of 3 years, providing a stable revenue stream, particularly for businesses looking to establish long-term partnerships within the education sector. ## Notice The University of Wales Trinity Saint David wishes to Tender for a CRM solution to support the enquiry to application process. This implementation is supported by the Information Technology Systems and Infrastructure (ITSI)I, Marketing & Registry departments within the university. The requirement is to introduce a solution that will improve the current communication channels with prospective and current students to improve Student recruitment over the coming years.The system must be able to support the university in its communication with prospective students and current students, record contacts with those students and support all the universities recruitment drives across all campuses including international campaigns.The solution must also have the ability support the commercial activity of the university which includes business to business communication and the ability maintain separate contact records for commercial users within the solution.The solution must be able to support bilingual communication with the end user.It is expected the university will contract for a minimum of 3 years initially from mid-2022.We expect to the system to Go Live in Quarter 4 (October / November / December) in 2022. ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=122298 | | Notice type | S2W Notice - Website Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Jan 2023 | | Submission deadline | 11 Jul 2022 | | Future notice date | Not specified | | Award date | 11 Aug 2022 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £138,300 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Not specified | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF WALES TRINITY SAINT DAVID | | Locality | CARMARTHEN | | Post town | Swansea | | Postcode | SA31 3EP | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL4 Mid and South West Wales | | ITL 3 | TLL42 South West Wales | | Local authority | Carmarthenshire | | Electoral ward | Carmarthen Town West | | Westminster constituency | Caerfyrddin | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | HUBSPOT UK HOLDINGS | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 48445000 - Customer Relation Management software package - 72000000 - IT services: consulting, software development, Internet and support - 72212445 - Customer Relation Management software development services ## Release History - 26 Jan 2023 at 14:07 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=122298 - 20 Jun 2022 at 13:12 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=122298 ## Documents - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUN402311&idx=1 20th June 2022 - PQQ File - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUN402311&idx=2 20th June 2022 - PQQ Instructions and Information Document - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUN402311&idx=3 20th June 2022 - PQQ. Scored Questions Response Template ## Notice URLs - http://www.tsd.ac.uk - http://www.uwtsd.ac.uk - https://www.hubspot.com - https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-122298. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-122298.json.