---
title: "Building and embedding our community management approach"
ocid: "ocds-kuma6s-123711"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-123711"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-123711.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-123711.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "SOCIAL CARE WALES"
published: "2023-10-13"
---

# Building and embedding our community management approach

Buyer: SOCIAL CARE WALES  
Current stage: Award  
OCID: ocds-kuma6s-123711

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## Summary

Social Care Wales is seeking expert suppliers to further build and embed its community management approach. The procurement involves establishing thriving communities to support social care innovation and data. The tender, titled "Building and embedding our community management approach," is currently in the active stage with a value of £185,000. The deadline for submitting bids is 2nd September 2022. The buying organisation is based in Cardiff, UK, and the majority of activities are expected to be carried out virtually within the United Kingdom.

This tender by Social Care Wales presents an opportunity for suppliers experienced in community management, particularly those adept at conducting user research, coaching community managers, and providing insights and analysis. The contract includes coaching and mentoring activities, developing success measures for the community, and incorporating data and improvement teams. Businesses specialising in services related to community building, social work, and data analysis would be well-suited to compete for this contract, which offers growth prospects within the social care sector.

## Notice

in 2021/22 we worked with a supplier to help us develop our approach to community management and launch the Evidence Community on a digital platform. This brought about a step change in how we view communities and our role in supporting and enabling them. The supplier worked with us to develop guidance on when and how to establish a community of practice. We have additional communities planned that will underpin our support for social care innovation and data. To help us further build and embed our community management approach we are looking for an expert supplier who will: - support us to conduct user research to develop the purpose and scope of additional communities - provide coaching and mentoring to develop our community managers and the communities we establish - provide us with insight and analysis of running a community, and ongoing resource and skills requirements - coach and support the team to develop skills in meaningful engagement with community members - provide regular overviews and analysis of metrics and emergent themes - develop impact/success measures for the community - develop guidance for maintaining thriving communities - support us to expand community management to incorporate data, improvement, and workforce development teams, building communities around themes most meaningful to people working in social work and social care. Project deliverables include: - a range of established communities, each with a clear purpose - a team of community managers equipped with the skills to establish, maintain and grow communities - a directory of assets including: >playbook on maintaining thriving digital communities >guidance on metrics analysis >sprint review slide decks (outlining the journey, completed work, risks and mitigations) >sprint retro boards (with synthesised analysis of blockers and enablers that help us understand how we work best as a team) >tools for content flow and tracking >guidance on skills building for the community manager role (including workshop outlines, exercises, indicative reading and practical experience)

### Lot Information

Lot 1

Who the users are and what they need to do: We are using Digital Place for Communities, which enables us to host our Evidence Community on a closed platform. We will use the same platform to support our Innovation, Data and theme-based communities. These digitally-enabled communities include practitioners, decision-makers, researchers, partners who offer support to innovate, and individuals who work within or access social care. As someone working in social care, I want to be part of communities that help me: - find research and share examples of good evidence enriched practice - find and share new and promising ways of working - find and share data, and approaches to using data - think creatively about how to best support people - collaborate with other practitioners, researchers and people supporting innovation. As someone leading in social care, I want to be part of communities that help me: - find and share evidence and new ways of working that can inform the planning, organising and commissioning of services - network with researchers and colleagues to find and share evidence enriched policies, approaches and innovation - develop a learning culture that nurtures leadership and learning at all levels. As someone researching social care, I want to be part of communities that help me: - share emergent themes and findings - collaborate with others to inform future activity, ensuring it's relevant, applicable, practice informed and giving it greater impact. As someone working in Social Care Wales, I want to: - support communities to find, share and collaborate around social care research, data and innovation - understand the priorities and specific needs of communities so I can tailor support effectively.. There is a budget of 100,000 GBP for year one of the contract, 50,000 GBP for year two of the contract and 35,000 GBP for year three of the contract pending approval of contract extension(s). All costs are inclusive of VAT.

Renewal: The initial contract will run until 31 March 2023 with the option to extend for an additional two years to a maximum expiry date of 31 March 2025. A break clause will be inserted at the end of each year (31 March 2023 and 31 March 2024) which Social Care Wales reserves the right to not enact.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=123711 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Oct 2023 |
| Submission deadline | 2 Sep 2022 |
| Future notice date | Not specified |
| Award date | 13 Oct 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £185,000 |
| Lots value | £185,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Unsuccessful |
| Lots status | Unsuccessful |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOCIAL CARE WALES |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF10 1EW |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Cathays |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | TLL Wales |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services

### Codes

- 73000000 - Research and development services and related consultancy services
- 73110000 - Research services
- 73200000 - Research and development consultancy services
- 73220000 - Development consultancy services
- 79315000 - Social research services
- 79998000 - Coaching services
- 80000000 - Education and training services
- 80400000 - Adult and other education services

## Release History

- 13 Oct 2023 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=123711
- 3 Aug 2022 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=123711

## Documents

- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG406873&idx=10
  31st August 2022 - Document for Suppliers to fill and return
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG406873&idx=18
  31st August 2022 - Updated to reflect new weightings. Suppliers may use the previous version but new weightings apply.
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG406873&idx=3
  31st August 2022 - Dogfen am Cyflenwr i lenwi a ddychwelyd
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG406873&idx=17
  31st August 2022 - Wedi'i diweddaru i adlewyrchu pwysoliad newydd ond gall cyflenwyr defnyddio'r fersiwn hen
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG406873&idx=8
  31st August 2022 - Specification and details of the work
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG406873&idx=16
  31st August 2022 - Changes to the quality weightings (section 4.2)
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG406873&idx=1
  31st August 2022 - Manyleb a manylion y gwaith
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG406873&idx=15
  31st August 2022 - Newidiadau i'r pwysoliad ansawdd (adran 4.2)
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG406873&idx=2
  3rd August 2022 - Dogfen am Cyflenwr i lenwi a ddychwelyd
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG406873&idx=4
  3rd August 2022 - Dogfen am Cyflenwr i lenwi a ddychwelyd
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG406873&idx=5
  3rd August 2022 - Atodiad 4 - gwybodaeth ar ein llais
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG406873&idx=6
  3rd August 2022 - Atodiad 5 - Gwybodaeth er ein brand
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG406873&idx=7
  3rd August 2022 - Dogfen am Cyflenwr i lenwi a ddychwelyd
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG406873&idx=9
  3rd August 2022 - Document for Suppliers to fill and return
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG406873&idx=11
  3rd August 2022 - Document for Suppliers to fill and return
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG406873&idx=12
  3rd August 2022 - Appendix 4 - information on our voice
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG406873&idx=13
  3rd August 2022 - Appendix 5 - information on our brand
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG406873&idx=14
  3rd August 2022 - Document for Suppliers to fill and return
- https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=AUG406873
  Building and embedding our community management approach - in 2021/22 we worked with a supplier to help us develop our approach to community management and launch the Evidence Community on a digital platform. This brought about a step change in how we view communities and our role in supporting and enabling them. The supplier worked with us to develop guidance on when and how to establish a community of practice. We have additional communities planned that will underpin our support for social care innovation and data. To help us further build and embed our community management approach we are looking for an expert supplier who will: - support us to conduct user research to develop the purpose and scope of additional communities - provide coaching and mentoring to develop our community managers and the communities we establish - provide us with insight and analysis of running a community, and ongoing resource and skills requirements - coach and support the team to develop skills in meaningful engagement with community members - provide regular overviews and analysis of metrics and emergent themes - develop impact/success measures for the community - develop guidance for maintaining thriving communities - support us to expand community management to incorporate data, improvement, and workforce development teams, building communities around themes most meaningful to people working in social work and social care. Project deliverables include: - a range of established communities, each with a clear purpose - a team of community managers equipped with the skills to establish, maintain and grow communities - a directory of assets including: >playbook on maintaining thriving digital communities >guidance on metrics analysis >sprint review slide decks (outlining the journey, completed work, risks and mitigations) >sprint retro boards (with synthesised analysis of blockers and enablers that help us understand how we work best as a team) >tools for content flow and tracking >guidance on skills building for the community manager role (including workshop outlines, exercises, indicative reading and practical experience)
- https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=OCT453489
  Building and embedding our community management approach - in 2021/22 we worked with a supplier to help us develop our approach to community management and launch the Evidence Community on a digital platform. This brought about a step change in how we view communities and our role in supporting and enabling them. The supplier worked with us to develop guidance on when and how to establish a community of practice. We have additional communities planned that will underpin our support for social care innovation and data. To help us further build and embed our community management approach we are looking for an expert supplier who will: - support us to conduct user research to develop the purpose and scope of additional communities - provide coaching and mentoring to develop our community managers and the communities we establish - provide us with insight and analysis of running a community, and ongoing resource and skills requirements - coach and support the team to develop skills in meaningful engagement with community members - provide regular overviews and analysis of metrics and emergent themes - develop impact/success measures for the community - develop guidance for maintaining thriving communities - support us to expand community management to incorporate data, improvement, and workforce development teams, building communities around themes most meaningful to people working in social work and social care. Project deliverables include: - a range of established communities, each with a clear purpose - a team of community managers equipped with the skills to establish, maintain and grow communities - a directory of assets including: >playbook on maintaining thriving digital communities >guidance on metrics analysis >sprint review slide decks (outlining the journey, completed work, risks and mitigations) >sprint retro boards (with synthesised analysis of blockers and enablers that help us understand how we work best as a team) >tools for content flow and tracking >guidance on skills building for the community manager role (including workshop outlines, exercises, indicative reading and practical experience)

## Notice URLs

- http://www.socialcare.wales
- https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-123711
- https://www.sell2wales.gov.wales

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-123711. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-123711.json.