---
title: "Customer Management Service for UK and International Students"
ocid: "ocds-kuma6s-124267"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-124267"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-124267.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-124267.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "PRIFYSGOL BANGOR / BANGOR UNIVERSITY"
published: "2022-10-07"
---

# Customer Management Service for UK and International Students

Buyer: PRIFYSGOL BANGOR / BANGOR UNIVERSITY  
Current stage: Award  
OCID: ocds-kuma6s-124267

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-124267)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-124267.json)

## Summary

The procurement process for the contract titled "Customer Management Service for UK and International Students" was completed by Prifysgol Bangor / Bangor University. The contract falls under the services category and involves a specialised procurement method termed "Award procedure without prior publication of a call for competition." The contract, valued at £2,429,115 GBP, was signed on October 1, 2022. The University required a bilingual customer management service for UK and international students, with specific bilingual communication requirements and the need for unique technology and data integration across UK and international markets.

This contract presents growth opportunities for businesses providing customer management services, especially those with experience in bilingual services and data integration. Companies dealing with customer lifecycle management, lead generation, and tailored market offers in both Welsh and English markets would find this tender suitable. The buying organization, Prifysgol Bangor / Bangor University, sought a provider that could deliver essential services and technologies to support student enrollment and engagement across multiple platforms and languages, paving the way for businesses with expertise in these areas to compete effectively.

## Notice

Bangor University requires a bilingual (Welsh and English) customer management service for UK and international students, which seamlessly integrates with University processes, to manage the complete lifecycle from enquiry through to enrolment.

### Lot Information

Lot 1

Bangor University requires a comprehensive, bilingual (Welsh and English), customer service facility which will provide sector leading support to enquirers through to enrolment, maximising our conversion rates across UK and international markets. Specifically we require as a minimum: - Full integration with University systems for the management of data; - A fully bilingual service in both Welsh and English, with equal availability on demand, reactive and proactive, in both languages across all platforms; - Reactive responses to inbound queries across multiple media and platforms, nurturing relationships with prospective students in the UK and internationally, taking into account time zones; - Proactive conversion services, supporting individuals from enquiry through to enrolment; - Provision of additional resources at key times of the year; - Provision of management data on a regular basis to assess and manage performance; - Segmentation of enquirers and provision of tailored offers to these markets for UK (in Welsh and English) and international; - Access to lead generation opportunities and data.

Options: The contract will be awarded for three years initially, with the option to extend for a further two years thereafter, up to a maximum term of five years.

### Procurement Information

These requirements are highly specialised, in particular the requirement for all UK student communications - reactive and proactive, to be available equally in Welsh and English, and our assessment of the market has not revealed another supplier who has the required experience and ability. Therefore the University believes this supplier is the only provider who can deliver the unique portfolio of essential services, experience, technology and data integration, across the UK and international markets, which we require.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=124267 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Aug 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,429,115 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PRIFYSGOL BANGOR / BANGOR UNIVERSITY |
| Locality | BANGOR |
| Post town | Llandudno |
| Postcode | LL57 2DG |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL32 Gwynedd |
| Local authority | Gwynedd |
| Electoral ward | Canol Bangor |
| Westminster constituency | Bangor Aberconwy |
| Delivery location | TLL12 Gwynedd |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UNIQUEST |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80300000 - Higher education services

## Release History

- 7 Oct 2022 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=124267
- 24 Aug 2022 at 00:00 - Award - OJEU - F15 - Voluntary Ex Ante Transparency Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=124267

## Documents

- https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=AUG409289
  Customer Management Service for UK and International Students - Bangor University requires a bilingual (Welsh and English) customer management service for UK and international students, which seamlessly integrates with University processes, to manage the complete lifecycle from enquiry through to enrolment.
- https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=OCT414129
  Customer Management Service for UK and International Students - Bangor University requires a bilingual (Welsh and English) customer management service for UK and international students, which seamlessly integrates with University processes, to manage the complete lifecycle from enquiry through to enrolment.

## Notice URLs

- http://www.bangor.ac.uk
- https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-124267

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-124267. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-124267.json.