---
title: "Childcare Offer Wales Telephony Solution"
ocid: "ocds-kuma6s-124315"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-124315"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-124315.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-124315.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "WELSH GOVERNMENT"
published: "2022-08-26"
---

# Childcare Offer Wales Telephony Solution

Buyer: WELSH GOVERNMENT  
Current stage: Award  
OCID: ocds-kuma6s-124315

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-124315)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-124315.json)

## Summary

The Welsh Government has awarded a contract for the "Childcare Offer Wales Telephony Solution" to 4Net Technologies. The procurement process was carried out under the main procurement category of services. The contract, valued at £215,000 GBP, was signed on 25th August 2022. The telephony solution will provide IVR-enabled call management software to channel calls from a single contact number to Welsh Local Authorities.

This tender presents an opportunity for businesses specializing in communication and multimedia software packages, interactive voice response software, and exchange software packages. Companies experienced in providing support for IVR solutions on a SaaS basis may find this contract particularly suited for their expertise. The Welsh Government in Cardiff is the buying organization, and the location of the procurement process is in Cardiff, with the contract being awarded at the Award stage.

## Notice

The Childcare Offer for Wales is a digital service developed by the Welsh Government to provide childcare funding. Welsh Local Authorities (WLA) will be providing first line support to the service.A telephony solution is required to channel calls from a single contact number to the relevant WLA. Interactive Voice Response (IVR) is required to navigate the call menu, due to the number of options available (44 options, 22 LA's in both English and Welsh).The contract will be for a support partner to implement and provide support for IVR enabled call management software, delivered on a SaaS basis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=124315 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Aug 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Aug 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £215,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WELSH GOVERNMENT |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF10 3NQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Cathays |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 4NET TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48500000 - Communication and multimedia software package
- 48510000 - Communication software package
- 48512000 - Interactive voice response software package
- 48516000 - Exchange software package

## Release History

- 26 Aug 2022 at 11:08 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=124315

## Notice URLs

- http://wales.gov.uk/?skip=1&lang=en
- https://fournet.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-124315. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-124315.json.