---
title: "The supply, installation, commissioning, and support & maintenance of an ITSM software package to the SRS"
ocid: "ocds-kuma6s-124992"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-124992"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-124992.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-124992.json"
source: "Sell2Wales"
current_stage: "Tender"
buyer: "SRS SHARED RESOURCE SERVICE"
published: "2022-09-23"
---

# The supply, installation, commissioning, and support & maintenance of an ITSM software package to the SRS

Buyer: SRS SHARED RESOURCE SERVICE  
Current stage: Tender  
OCID: ocds-kuma6s-124992

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-124992)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-124992.json)

## Summary

The SRS Shared Resource Service in Blaenavon, UK, has issued a tender titled "The supply, installation, commissioning, and support & maintenance of an ITSM software package." This tender is in the services industry category with a total value of £200,000. The procurement method is an open procedure, with submissions accepted electronically by the deadline of October 24, 2022. The tender is currently at the active stage, and the award period is expected to start on the same day.

This opportunity presents a chance for IT service management software providers to offer their products to enhance business efficiencies for the SRS. Businesses with expertise in ITIL framework compliance, service desk products, handling large call volumes, and providing thorough statistical data would be well-suited to compete in this tender. The contract offers potential for growth, with an option for renewal for up to 12 months, and includes electronic payment and ordering facilities. Bids must be valid for 180 days, with submission terms in English and Welsh languages.

## Notice

We are looking for a product which incorporates the level of maturity that the organisation is currently exhibiting while also being capable to support and drive efficiencies throughout the business using the tools present in an ITSM product.

### Lot Information

Lot 1

The service desk product must be available to all colleagues across the SRS. The contract is to deliver a product that is ITIL framework compliant and must fulfil the requirements criteria that are contained within the SRS. Throughput The service handles. 60K calls/incidents per annum 150K service requests per annum. The Processing of over 20 problems and 1000 changes per annum. The delivery of daily, weekly, monthly, YTD and annual statistical data across internal and external customers.

Renewal: There is an option to extend the contract for a further period of up to 12 months in total

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=124992 |
| Notice type | OJEU - F2 - Contract Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Sep 2022 |
| Submission deadline | 24 Oct 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SRS SHARED RESOURCE SERVICE |
| Locality | BLAENAVON |
| Post town | Newport |
| Postcode | NP4 9RL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL53 Gwent Valleys |
| Local authority | Torfaen |
| Electoral ward | Blaenavon |
| Westminster constituency | Torfaen |
| Delivery location | TLL16 Gwent Valleys |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72260000 - Software-related services
- 72261000 - Software support services
- 72700000 - Computer network services

## Release History

- 23 Sep 2022 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=124992

## Documents

- https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=SEP412501
  The supply, installation, commissioning, and support & maintenance of an ITSM software package to the SRS - We are looking for a product which incorporates the level of maturity that the organisation is currently exhibiting while also being capable to support and drive efficiencies throughout the business using the tools present in an ITSM product.

## Notice URLs

- https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-124992
- https://supplierlive.proactisp2p.com/Account/Login
- https://www.torfaen.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-124992. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-124992.json.