--- title: "Upgrade of existing Enquiry Management Database" ocid: "ocds-kuma6s-125302" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-125302" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-125302.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-125302.json" source: "Sell2Wales" current_stage: "Award" buyer: "NHS WALES SHARED SERVICES PARTNERSHIP" published: "2022-12-21" --- # Upgrade of existing Enquiry Management Database Buyer: NHS WALES SHARED SERVICES PARTNERSHIP Current stage: Award OCID: ocds-kuma6s-125302 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-125302) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-125302.json) ## Summary The NHS Wales Shared Services Partnership has completed the award process for the procurement contract titled "Upgrade of existing Enquiry Management Database" in the Health industry category. The contract involves the upgrade of the Medicines Information database to a cloud-based system to better serve the Medicines Information services across Wales and the UK. The procurement method was a limited tender with an award procedure without prior publication of a call for competition. The buying organisation is located at Alder House, Alder Court in St Asaph, UK. The contract was awarded on 21st December 2022 to CoAcS Ltd for a value of £106,651.06. This tender for upgrading the Medicines Information database presents growth opportunities for businesses involved in providing technology solutions and services in the health sector, especially those with experience in cloud-based systems and database upgrades. The procurement stage has been completed, and the awarded contract signifies an opportunity for continuous service improvement and innovation in healthcare information management. Businesses with expertise in delivering technology solutions in the health industry would be well-suited to compete for similar contracts in the future. ## Notice The Cardiff and Vale University Health Board have an urgent requirement to upgrade the existing Medicines Information database (MiDatabank) so that it is more fit for purpose and reflects the changing landscape of the MI service across Wales and the UK. The purpose is to allow the database to be cloud based rather than hosted on individual organisation servers as it is currently. This would allow a single database to access, rather than multiple ones. This would also allow the Mi workforce to access the database from various locations allowing an integrated/agile approach to working. It would also provide the individual MI services to share learning from the services to drive efficiencies with a Do Once approach for Wales. The work will be delivered in phases depending on the priorities. ### Lot Information Lot 1 aim is to support the safe, effective and efficient use of medicines by the provision of evidence-based information and advice on their therapeutic use. Professional pharmaceutical advice is provided in response to specific questions raised by healthcare providers involved in the management of patients and their medication. Questions are currently received via telephone, email, web portal etc. and originate from all healthcare professionals involved in a patients care from care givers to consultant doctors. In addition, at a national level the Welsh government, and other national organisations, request support from the service to facilitate development and implementation of policies and guidance at national level. As part of UKMi, the Welsh Medicines Information Centre (WMIC) is a well-established service based in the Pharmacy Department at the University Hospital of Wales. WMIC is the national MI centre for Wales, representing Welsh interests as part of the UKMI network; it functions as a local Medicines Information and Advice service to the C&VUHB, and supports the work of other local MIA centres across Wales. The centre provides UK wide specialist advice on complementary medicines and drugs in porphyria and provides a national MI role to the Neonatal and Paediatric Pharmacist group (NPPG). WMIC also supports the local formulary service and works closely with Yellow Card Centre Wales with the ability to report to the MHRA Yellow Card Scheme from its existing enquiry management system. There are ten local MIA centres in Wales, including the WMIC, who have different environments in which they deliver their service, but their function is broadly the same as the regional centre, delivering to their local health board, based within hospitals across Wales. All of the hospital sites in Wales have a patient help line (telephone, email) where patients and their carers can obtain advice about their medicines, some are managed by the dispensary with support from the local centre but most are managed exclusively by the local centre. The MI centres delivering an MI service currently record the enquiries received on a database called MiDatabank. The intention is to upgrade the database so that: - The improved database provides a more efficient process for handling of enquiries thereby potentially releasing time across the service. - The improved database supports an agile, mixed model workforce so that the service can be delivered irrespective of location across Wales and the rest of the UK. - The improved database would meet the needs of a national enquiry management system that the current system does not deliver. - The improved database would have the potential to strategically link in with a separate omnichannel digital solution to improve efficiency of the service. - The improved database would have the potential to support Artificial intelligence, generating content from enquiries easily. Delivery of these improvements is critical for this financial year and to ensure continuity of service and partnership with the current provider The limited timescale and budget to incorporate the technology required into an already existing database will deliver essential savings compared to designing one from scratch. The existing provider designed and developed Midatabank in partnership with UKMi and they are very experienced and knowledgeable of our core service priorities CoAcs have good relationships with all MI centres across the UK and their response to previous requests for improvements have been met with positivity, however, requests for more substantial improvements have been hindered by lack of resource and the recent pandemic A timely delivery can be achieved because a database already exists, a beta version (online solution) is available and the specification has been agreed and the relationship is already established. ### Procurement Information Delivery of these improvements is critical for this financial year and to ensure continuity of service and partnership with the current provider The limited timescale and budget to incorporate the technology required into an already existing database will deliver essential savings compared to designing one from scratch. The existing provider designed and developed Midatabank in partnership with UKMi and they are very experienced and knowledgeable of our core service priorities CoAcs have good relationships with all MI centres across the UK and their response to previous requests for improvements have been met with positivity, however, requests for more substantial improvements have been hindered by lack of resource and the recent pandemic A timely delivery can be achieved because a database already exists, a beta version (online solution) is available and the specification has been agreed and the relationship is already established. ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=125302 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Dec 2022 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 4 Aug 2022 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £288,098 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS WALES SHARED SERVICES PARTNERSHIP | | Locality | CARDIFF | | Post town | Cardiff | | Postcode | CF14 4HH | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL3 North Wales | | ITL 3 | TLL33 Conwy and Denbighshire | | Local authority | Denbighshire | | Electoral ward | Bodelwyddan | | Westminster constituency | Clwyd North | | Delivery location | TLL22 Cardiff and Vale of Glamorgan | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | COACS | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72540000 - Computer upgrade services ## Release History - 21 Dec 2022 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=125302 - 13 Oct 2022 at 00:00 - Award - OJEU - F15 - Voluntary Ex Ante Transparency Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=125302 ## Documents - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=OCT414605 Upgrade of existing Enquiry Management Database - The Cardiff and Vale University Health Board have an urgent requirement to upgrade the existing Medicines Information database (MiDatabank) so that it is more fit for purpose and reflects the changing landscape of the MI service across Wales and the UK. The purpose is to allow the database to be cloud based rather than hosted on individual organisation servers as it is currently. This would allow a single database to access, rather than multiple ones. This would also allow the Mi workforce to access the database from various locations allowing an integrated/agile approach to working. It would also provide the individual MI services to share learning from the services to drive efficiencies with a Do Once approach for Wales. The work will be delivered in phases depending on the priorities. - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=DEC422396 Upgrade of existing Enquiry Management Database - The Cardiff and Vale University Health Board have an urgent requirement to upgrade the existing Medicines Information database (MiDatabank) so that it is more fit for purpose and reflects the changing landscape of the MI service across Wales and the UK. The purpose is to allow the database to be cloud based rather than hosted on individual organisation servers as it is currently. This would allow a single database to access, rather than multiple ones. This would also allow the Mi workforce to access the database from various locations allowing an integrated/agile approach to working. It would also provide the individual MI services to share learning from the services to drive efficiencies with a Do Once approach for Wales. The work will be delivered in phases depending on the priorities. ## Notice URLs - http://nwssp.nhs.wales/ourservices/procurement-services/ - http://www.procurement.wales.nhs.uk - https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-125302 - https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-125302. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-125302.json.