---
title: "MailMarshal Software and Support"
ocid: "ocds-kuma6s-125378"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-125378"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-125378.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-125378.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "DIGITAL HEALTH AND CARE WALES"
published: "2022-10-06"
---

# MailMarshal Software and Support

Buyer: DIGITAL HEALTH AND CARE WALES  
Current stage: Award  
OCID: ocds-kuma6s-125378

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-125378)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-125378.json)

## Summary

The Digital Health and Care Wales has awarded a contract for the MailMarshal Software and Support procurement process. The contract involves the renewal of a MailMarshal licence and support for the NHS Wales National Mail filtering and routing application. The buying organisation is based in Cardiff, UK. The procurement method was a limited process with the award made directly to Trustwave Limited. The total contract value is GBP 245,277.14, and the contract was signed on 30th September 2022.

This tender presents an opportunity for companies specializing in providing software solutions and support services within the healthcare industry. Businesses offering email filtering and hygiene capabilities, as well as mail relay services, would be well-suited to compete in this procurement. The contract duration is for twelve months, creating a short-term business opportunity for vendors to provide their expertise in managing specialised configurations and supporting operational continuity for the Digital Health and Care Wales organization.

## Notice

Digital Health and Care Wales has procured a twelve (12) month renewal of its MailMarshal licence and support for the NHS Wales National Mail filtering and routing application, MailMarshal. The product secures, scans and processes all email in and out of NHS Wales on the perimeter, around four (4) million emails a month.

### Lot Information

Lot 1

DHCW has executed an Agreement to renewal the support and maintenance for fifty-five thousand eight hundred and fifty (55,850) Trustwave Secure Email Gateway (MailMarshal) Licenses for an on-premises solution.. The MailMarshall product not only offers a mail filtering/hygiene capability but also provides a mail relay for all organisations across NHS Wales.

### Procurement Information

The product has been in use since 2009 and is heavily configured to meet the Authority's specialist requirements. MailMarshall is utilised in many organisations providing groups of rules managed at a national level and applied to all incoming and outgoing messages, as well as providing the option for each organisation to have a separate set of rules applicable to users within the organisation. The MailMarshall product not only offers a mail filtering/hygiene capability but also provides a mail relay for all organisations across NHS Wales. It is essential that this is procured from the vendor (Trustwave) to manage the Authority's specialist configuration needs and support to maintain operational continuity and manage reputational risk for DHCW as the provider of National Services across Wales. In contracting directly with Trustwave, DHCW will also have direct access to the product group, allowing greater influence on the product roadmap and the prioritisation of features that benefit NHS Wales. It also provides access to resources to help take advantage of the advanced features of the platform and deliver greater benefit from the investment.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=125378 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Oct 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Sep 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £245,277 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DIGITAL HEALTH AND CARE WALES |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF11 9AD |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Riverside |
| Westminster constituency | Cardiff West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRUSTWAVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 6 Oct 2022 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=125378

## Documents

- https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=OCT413864
  MailMarshal Software and Support - Digital Health and Care Wales has procured a twelve (12) month renewal of its MailMarshal licence and support for the NHS Wales National Mail filtering and routing application, MailMarshal. The product secures, scans and processes all email in and out of NHS Wales on the perimeter, around four (4) million emails a month.

## Notice URLs

- https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-125378
- https://dhcw.nhs.wales/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-125378. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-125378.json.