--- title: "Provision for a customer relationship management (CRM) system" ocid: "ocds-kuma6s-126113" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-126113" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-126113.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-126113.json" source: "Sell2Wales" current_stage: "Award" buyer: "CHIEF EXECUTIVE’S SERVICE" published: "2023-03-24" --- # Provision for a customer relationship management (CRM) system Buyer: CHIEF EXECUTIVE’S SERVICE Current stage: Award OCID: ocds-kuma6s-126113 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-126113) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-126113.json) ## Summary The Chief Executive's Service, acting as a central purchasing body, is in the procurement stage of awarding a contract titled "Provision for a customer relationship management (CRM) system". The procurement is for general public services and falls under the services category. The location is Pontypool, UK, with the buying organisation based at Civic Centre, Pontypool, UKL16. The deadline for this tender was on March 1, 2023. This contract opportunity for a CRM system, led by the Chief Executive's Service, can benefit businesses specializing in service-related technologies. Small and medium-sized enterprises (SMEs) with experience in providing CRM solutions are well-suited to compete in this tender. By meeting the technical support and maintenance criteria, businesses can seize the chance to grow their client base and enhance their service offerings. ## Notice Torfaen County Borough Council (TCBC) requirements are for a customer relationship management (CRM) system. This will be for an initial period of three years with the option to extend up to a further 24 months in total, further information is contained within the procurement documents ### Lot Information Lot 1 The TCBC Customer Services team consist of 27 people who handle approximately 200,000 contacts via phone, face to face, email and social media per annum. The team work remotely as well as from offices in Pontypool, Blaenavon and Cwmbran. The current CRM is used to record all requests for service, these are passed to the service departments via the system or as email, depending on the service requirements. At present, there has been no integration undertaken with back office applications. Most information requests are not recorded to save time whilst handing contacts. Renewal: There is an option to extend the contract for a further period of up to 24 months in total ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=126113 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Mar 2023 | | Submission deadline | 2 Dec 2022 | | Future notice date | Not specified | | Award date | 1 Mar 2023 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £380,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | CHIEF EXECUTIVE’S SERVICE | | Locality | PONTYPOOL | | Post town | Newport | | Postcode | NP4 6YB | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL53 Gwent Valleys | | Local authority | Torfaen | | Electoral ward | Pontypool Fawr | | Westminster constituency | Torfaen | | Delivery location | TLL16 Gwent Valleys | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ABAVUS | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 48445000 - Customer Relation Management software package - 48781000 - System management software package - 48782000 - Storage management software package - 48783000 - Content management software package - 72000000 - IT services: consulting, software development, Internet and support - 72212445 - Customer Relation Management software development services ## Release History - 24 Mar 2023 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=126113 - 1 Nov 2022 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=126113 ## Documents - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=NOV416709 Provision for a customer relationship management (CRM) system - Torfaen County Borough Council (TCBC) requirements are for a customer relationship management (CRM) system. This will be for an initial period of three years with the option to extend up to a further 24 months in total, further information is contained within the procurement documents - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=MAR431928 Provision for a customer relationship management (CRM) system - Torfaen County Borough Council (TCBC) requirements are for a customer relationship management (CRM) system. This will be for an initial period of three years with the option to extend up to a further 24 months in total, further information is contained within the procurement documents ## Notice URLs - http://www.torfaen.gov.uk - https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-126113 - https://supplierlive.proactisp2p.com/Account/Login - https://www.torfaen.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-126113. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-126113.json.