---
title: "Business Wales - Entrepreneurship and SME Support Service"
ocid: "ocds-kuma6s-126449"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-126449"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-126449.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-126449.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "SERCO REGIONAL SERVICES LTD"
published: "2022-12-21"
---

# Business Wales - Entrepreneurship and SME Support Service

Buyer: SERCO REGIONAL SERVICES LTD  
Current stage: Award  
OCID: ocds-kuma6s-126449

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## Summary

The contracting process involves a tender titled "Digital Maturity Survey" initiated by Serco Regional Services Ltd. The survey aims to understand the impact of digital technologies on Welsh SMEs enabled by superfast broadband. This opportunity falls under the services category and is located in Hook, with an indicative budget of GBP 62,500. The procurement stage is currently at the tendering phase, with a proposal submission deadline of 9th December 2022 and an award period ending on 19th December 2022.

This tender presents an opportunity for businesses adept in research and development services, especially focusing on technology adoption and business growth in the Welsh SME sector. The successful supplier will be expected to deliver a comprehensive report by March 31, 2023, covering various areas such as technology uptake and impact assessment. Interested parties are advised to engage with the Sell2Wales platform for further information and download relevant documents for submission in response to the tender.

## Notice

Business Wales provides a first-class business support service to small and medium sized enterprises (SMEs) in Wales on behalf of the Welsh Government and is funded by the European Regional Development Fund. The service is delivered by Growth Partnership Wales, a partnership of Business in Focus, Antur Cymru and Serco Regional Services Ltd.Delivered by Serco Regional Services Ltd Superfast Business Wales is a service element of Business Wales, which started in January 2016. It supports eligible businesses across Wales to understand, adopt and exploit the benefits of Superfast Broadband. The service supports Welsh small and medium sized businesses across 22 local authorities (fewer than 250 employees with less than GBP 40m turnover). As at the end of September 2022 over 9,000 businesses have received support.The Survey SpecificationTo understand how Welsh SMEs are using the digital technologies enabled by broadband, what impact this has had, what barriers exist to SMEs adopting technologies and how can they be addressed, we are commissioning a Digital Maturity Survey for Wales, funded by Welsh Government and the European Regional Development Fund.- The supplier will be required to provide insight into the following areas using a variety of survey techniques to gather data- Identify the take up of technologies enabled by superfast broadband- Understand the impact on business performance- Understand the impact on employment- Identify gaps in take up of technologies- Quantify the impact on the wider Welsh economy productivity, performance, innovation, and business growth- Produce an accessible report with- Work with the in-house marketing team to produce an engaging document which has compliant branding.- Produce an informative and accurate, guide for to Welsh SME's, organisations delivering business support and policy makers- This report will be an online resource, consideration needs to be given to accessibility as well as compliance branding- All content is required to be produced in both Welsh and English- Upon contract award the supplier will be expected to attend a meeting with Welsh Government Digital Lead and the Project Manager of Superfast Business Wales.- The results should be published no later than 31 March 2023Overall contract valueSerco Regional Services Ltd will contract with the successful Tenderer and it is anticipated that the contract will be awarded for the period 04 January 2023 to 31 March 2023,The indicative budget for the services above will be GBP 62,500 for delivery of the content in this specification, comprising GBP 32,500 for the research and survey completion and GBP 30,000 for the publication of online version of the completed report. All amounts are exclusive of VAT.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=126449. Request for further information should be submitted through the Questions and Answers function on Sell2Wales. Please record your interest in the notice to submit a question. The successful organisation will be required to sign up to the Serco Supplier Code of Conduct, a copy of which is available with the tender document. In addition, the successful organisation will receive a contract from Serco and these terms and conditions are also available with the tender document. Any queries with the content of the terms and conditions must be raised prior to submitting the tender document. Should Serco be required to sign any agreement or paperwork if you were successful, then the details must be supplied as part of your tender submission.The deadline for clarification questions is 10 am 27 November 2022.There will be a 10-day standstill period after the contract award notice on Sell2Wales.Sub-contracting opportunities published on Sell2Wales are business-to-business transactions and are not subject tothe normal public sector and EU rules regarding procurement. The Welsh Government does not acceptresponsibility or liability for the content, evaluation or award of sub-contracting opportunities.Sub-contracting opportunities published on Sell2Wales are business-to-business transactions and are not subject to the normal public sector and EU rules regarding procurement. The Welsh Government does not accept responsibility or liability for the content, evaluation or award of sub-contracting opportunities.(WA Ref:126449)Relates to the following project/programme financed by EU Community Funds: Business Wales - Entrepreneurship and SME Support Service funded by European Regional Development FundEntrepreneurship and SME Support Service funded by European Regional Development Fund

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=126449 |
| Notice type | S2W Notice - Sub Contract Award |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Dec 2022 |
| Submission deadline | 9 Dec 2022 |
| Future notice date | Not specified |
| Award date | 10 Nov 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £62,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SERCO REGIONAL SERVICES LTD |
| Locality | HOOK |
| Post town | Reading |
| Postcode | RG27 9UY |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ37 North Hampshire |
| Local authority | Hart |
| Electoral ward | Hook |
| Westminster constituency | North East Hampshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ETIC LAB |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 21 Dec 2022 at 08:33 - Contract - S2W Notice - Sub Contract Award - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=126449
- 10 Nov 2022 at 15:56 - Contract - S2W Notice - Sub Contract Post Award - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=126449

## Documents

- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV418001&idx=1
  10th November 2022 - 048-2022-P-BWAL Digital Maturity Survey ITT
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV418001&idx=2
  10th November 2022 - Serco Supplier code of conduct
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV418001&idx=3
  10th November 2022 - Purchase Order Terms & Conditions
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV418001&idx=4
  10th November 2022 - Terms and Conditions (Extract) November 22

## Notice URLs

- https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=126449
- https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-126449. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-126449.json.