---
title: "NCH Out of Hours Contact Centre Operations"
ocid: "ocds-kuma6s-127682"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-127682"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-127682.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-127682.json"
source: "Sell2Wales"
current_stage: "Tender"
buyer: "NEWPORT CITY HOMES"
published: "2022-12-21"
---

# NCH Out of Hours Contact Centre Operations

Buyer: NEWPORT CITY HOMES  
Current stage: Tender  
OCID: ocds-kuma6s-127682

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-127682)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-127682.json)

## Summary

Newport City Homes is seeking to procure a new Out of Hours Contact Centre Operations provider. The objective is to provide 24x7 support to customers across a range of tenures. The procurement method is open, and the main procurement category is services. The tender period ends on 24th January 2023, with the award period ending on 27th February 2023. The location of the buying organisation is in Newport.

This tender presents an opportunity for businesses experienced in offering Out of Hours Contact Centre Operations services. Suitable businesses should have a proven track record in similar services, including both operational and technological support. Companies demonstrating a viable and well-established company structure to ensure continuity of delivery are encouraged to participate. The tender requires professional handling of customer queries, service requests, and complaints through various communication channels.

## Notice

NCH is seeking to procure a new Out of Hours Contact Centre Operations provider. Our objective is to provide 24x7 support to our customers across a range of tenures. We are seeking a service provider who can provide both the operational and technological support to cover the following activities:a.Support inbound and outbound calls for general customer queries, service Requests or Complaints about servicesb.Receive to customer contact through a range of different communication channels (telephone calls, email, web chat, social media, NCH App messages)c.Respond to customers professionally in line with the association's Customer Service Standards, using their preferred choice of communication channel.d.Support customers with any technical difficulties in accessing services on Mobile App & Websitee. Transfer calls to repair and operational teams where specialist advice or support is required.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=127682. (WA Ref:127682)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=127682 |
| Notice type | S2W Notice - Website Invitation to Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Dec 2022 |
| Submission deadline | 24 Jan 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWPORT CITY HOMES |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP20 2DW |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Pillgwenlly |
| Westminster constituency | Newport East |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79500000 - Office-support services
- 79510000 - Telephone-answering services
- 79511000 - Telephone operator services
- 79512000 - Call centre
- 79900000 - Miscellaneous business and business-related services

## Release History

- 21 Dec 2022 at 13:21 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=127682

## Notice URLs

- https://NCH
- https://NCHOutofHoursContactCentreOperations
- https://www.delta-esourcing.com/tenders/UK-title/7ZF38UQTZ7
- https://www.newportcityhomes.com
- https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=127682

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-127682. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-127682.json.