--- title: "Review of the registration process" ocid: "ocds-kuma6s-127753" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-127753" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-127753.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-127753.json" source: "Sell2Wales" current_stage: "Award" buyer: "SOCIAL CARE WALES" published: "2023-04-03" --- # Review of the registration process Buyer: SOCIAL CARE WALES Current stage: Award OCID: ocds-kuma6s-127753 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-127753) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-127753.json) ## Summary Social Care Wales is looking to commission a supplier for the "Review of the registration process" in Cardiff. The procurement stage is at the "Award" stage (tender process completed). Important dates to note include the contract signing on 3rd April 2023. The industry category is services related to information systems, technology, legal, auditing, and health and social work services. This tender provides growth opportunities for businesses experienced in professional regulation, CRM systems, and information technology. Suppliers with a track record in similar regulatory reviews, creative problem-solving skills, and knowledge of regulatory processes are well-suited to compete. The tender, posted on Sell2Wales, requires expertise in improving registration processes, digital support, and customer communication, highlighting a need for innovative solutions in social care services. ## Notice Social Care Wales wants to commission a supplier to carry out a full systematic re-view of our registration principles and processes, from the initial application phase through to a full lifecycle of a registered person. This will identify opportunities to improve the effectiveness and transparency of our registration activity and in doing so ensuring that the process is as efficient, safe and value-for-money as it can be. As part of this review we want to focus on:- A review of the staffing and leadership structure, including the roles which support the functions - does it need to change to manage the future needs of the Register?- Our enquiries function, including how we can improve our digital support of-fering- The application process- The post-registration process, including:- Annual payments- Renewals- Change of details- Removals, including our case conference process- Maintaining the Public Facing Register - administrative registration tasks- The use of CARREG (our in-house CRM dynamics system)- The use of SCWonline, our public-facing portal. How can we improve it to make it as self-service and fit-for-purpose to our customers (focusing on ap-plicants, registered people and employers)We have detailed business processes which map out the processes above. We will also provide full access to the registration team, along with the CARREG system, where live examples can be provided. An overview of the role of the registration team is provided within these guidance videos.OutputsAt the end of the review we are looking for:- an assessment of the current staffing structure within registration, along with a proposal for any changes. This should include an assessment of whether we have sufficient resources in place to manage the increase in the Register, and recommendations for change.- a review, followed by detailed proposals for improvement, of the key functions listed in the requirements section of this tender specification- an assessment of the enquiries function within the team, along with a proposal on how it can be improved, including the digital support offering- an assessment of how easy it is to apply to register. That should in-clude opportunities for improving our communication with applicants, regis-tered people and employers. This may include direct communication as well as indirect i.e. website.- an assessment of our operational use of CARREG, along with a pro-posal on how it can be changed to improve our efficiency- a full assessment of our post-registration functions, with options and recommendations on how they can be improved. This should be reviewed looking at internal and customer-facing perspectivesThis work should be carried with reference to the following resources:- The registration pages on our website- The Regulation and Inspection of Social Care Act (2016) (RISCA)- Code of Professional Practice for social care- Social Care Wales (Registration) Rules- Social Care Wales (Content of the Register) Rules- The registration operational policiesPlease see specification for more information ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=127753 | | Notice type | S2W Notice - Website Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Apr 2023 | | Submission deadline | 19 Jan 2023 | | Future notice date | Not specified | | Award date | 3 Apr 2023 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Not specified | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | SOCIAL CARE WALES | | Locality | CARDIFF | | Post town | Cardiff | | Postcode | CF10 1EW | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL52 Cardiff and Vale of Glamorgan | | Local authority | Cardiff | | Electoral ward | Cathays | | Westminster constituency | Cardiff South and Penarth | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | KINGSLEY NAPLEY | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 73 - Research and development services and related consultancy services - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 85 - Health and social work services ### Codes - 72222100 - Information systems or technology strategic review services - 72225000 - System quality assurance assessment and review services - 73000000 - Research and development services and related consultancy services - 73200000 - Research and development consultancy services - 73210000 - Research consultancy services - 79100000 - Legal services - 79140000 - Legal advisory and information services - 79212000 - Auditing services - 79313000 - Performance review services - 85000000 - Health and social work services ## Release History - 3 Apr 2023 at 15:33 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=127753 - 22 Dec 2022 at 13:50 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=127753 ## Documents - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=DEC422568&idx=5 22nd December 2022 - Atodiad 2 - Dogfen Ymateb Materion Technegol / Ansawdd - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=DEC422568&idx=6 22nd December 2022 - Appendix 2 - Technical / Quality Response Document - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=DEC422568&idx=7 22nd December 2022 - Atodiad 3 - Dogfen Ymateb Materion Ariannol / Prisio - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=DEC422568&idx=8 22nd December 2022 - Appendix 3 - Financial / Pricing Response Document - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=DEC422568&idx=9 22nd December 2022 - Atodiad 4 - Canllawiau ton llais Gofal Cymdeithasol Cymru - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=DEC422568&idx=10 22nd December 2022 - Appendix 4 - Social Care Wales' tone of voice guidelines - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=DEC422568&idx=11 22nd December 2022 - Atodiad 5 - Canllawiau brandio Gofal Cymdeithasol Cymru - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=DEC422568&idx=12 22nd December 2022 - Appendix 5 - Social Care Wales' branding guidelines - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=DEC422568&idx=13 22nd December 2022 - Atodiad 6 - Ffurf y Tendr - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=DEC422568&idx=14 22nd December 2022 - Appendix 6 - Form of Tender - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=DEC422568&idx=1 22nd December 2022 - Invitation to Tender and Specification - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=DEC422568&idx=2 22nd December 2022 - Gwahoddiad i Dendro a Manyeb - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=DEC422568&idx=3 22nd December 2022 - Atodiad 1 - Taflen Glawr - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=DEC422568&idx=4 22nd December 2022 - Appendix 1 - Cover Sheet ## Notice URLs - http://www.socialcare.wales - https://www.sell2wales.gov.wales ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-127753. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-127753.json.