--- title: "Digital Patient Communications including a Hybrid Print and Post Solution" ocid: "ocds-kuma6s-127967" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-127967" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-127967.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-127967.json" source: "Sell2Wales" current_stage: "Tender" buyer: "HYWEL DDA UNIVERSITY HEALTH BOARD" published: "2023-01-13" --- # Digital Patient Communications including a Hybrid Print and Post Solution Buyer: HYWEL DDA UNIVERSITY HEALTH BOARD Current stage: Tender OCID: ocds-kuma6s-127967 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-127967) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-127967.json) ## Summary The Hywel Dda University Health Board is inviting tenders for the provision of Digital Patient Communications, including a Hybrid Print & Post Solution. This tender, titled "Digital Patient Communications including a Hybrid Print and Post Solution", is at the active stage and has a value of £2,100,000. The procurement method is an open procedure, with the tender period ending on 17th February 2023 and the bid opening scheduled for the same date. The location of the delivery is within the counties of Carmarthenshire, Pembrokeshire & Ceredigion, UK, fostering opportunities for businesses in the services sector. This tender represents an opportunity for businesses specializing in communication technologies and services to engage with the healthcare sector. Suitable businesses would offer solutions to enhance patient experience, improve operational efficiency, maintain data security, and drive cost savings. With a focus on digital and hybrid communication channels, potential bidders can contribute to the modernization of patient communication practices within the healthcare system. Businesses interested in this tender can explore the details further on the eTenderWales portal and consider attending the Supplier Information Event for additional insights. ## Notice Hywel Dda University Health Board (" HDUHB") are seeking to commission the provision of a Digital Patient Communications including a Hybrid Print & Post Solution in order to modernise the way we communicate with our patients, allowing patients to have a choice on how the Health Board communicates with them and to provide a future proofed platform. ### Lot Information Lot 1 Hywel Dda University Health Board (" HDUHB") are seeking to commission the provision of Digital Patient Communications including a Hybrid Print & Post Solution in order to modernise the way we communicate with our patients, allowing patients to have a choice on how the Health Board communicates with them and to provide a future proofed platform. The objectives of the project are to improve in four strategic areas of priority: -Patient Experience & Safety - Accurate and better communication to our patients with less errors and supporting patient's choices -Operational - Sustainable and improved communication turnaround time with time saved, lower costs and with a manageable process -Governance - Remaining compliant, improved data security, trackable and auditable amendments -Efficiency and Cost Saving - Reduction in all aspects of appointments (Did Not Attend), operational and resource savings and reduction in natural resource consumption. The service will be based around the following: Attendance Optimisation (i.e., patient reminder, text reminder services) A communications platform, allowing patient preferences to be provided by the patient, in order to improve such services incorporating requirements of the Welsh Language Act 1993, Equality Act 2010, and those patients with sensory loss. Provision of hybrid mail service. Potential Bidders are invited to a virtual 'Supplier Information Event' at 2pm on Friday 20th January 2023. If you are interested in attending the event please email Sara.pell@wales.nhs.uk by Thursday 19th January 2023. Renewal: The contract has a 24 month extension option, that can be exercised in increments of not less than 12 months. The maximum contract term will be 60 months with all extension options. ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=127967 | | Notice type | OJEU - F2 - Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Jan 2023 | | Submission deadline | 17 Feb 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,100,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HYWEL DDA UNIVERSITY HEALTH BOARD | | Locality | CARMARTHEN | | Post town | Swansea | | Postcode | SA31 3BB | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL4 Mid and South West Wales | | ITL 3 | TLL42 South West Wales | | Local authority | Carmarthenshire | | Electoral ward | Carmarthen Town West | | Westminster constituency | Caerfyrddin | | Delivery location | TLL14 South West Wales | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 64000000 - Postal and telecommunications services - 79811000 - Digital printing services ## Release History - 13 Jan 2023 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=127967 ## Documents - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JAN424005 Digital Patient Communications including a Hybrid Print and Post Solution - Hywel Dda University Health Board (" HDUHB") are seeking to commission the provision of a Digital Patient Communications including a Hybrid Print & Post Solution in order to modernise the way we communicate with our patients, allowing patients to have a choice on how the Health Board communicates with them and to provide a future proofed platform. ## Notice URLs - http://nwssp.nhs.wales/ourservices/procurement-services/ - http://www.sell2wales.gov.wales/search/search_switch.aspx?ID=127967 - https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-127967 - https://etenderwales.bravosolution.co.uk - https://etenderwales.bravosolution.co.uk/home.htm - https://www.sell2wales.gov.wales ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-127967. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-127967.json.