---
title: "ICT helpdesk services, technical support and other related services in a co-managed environment"
ocid: "ocds-kuma6s-128965"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-128965"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-128965.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-128965.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "AWEN CULTURAL TRUST"
published: "2023-06-20"
---

# ICT helpdesk services, technical support and other related services in a co-managed environment

Buyer: AWEN CULTURAL TRUST  
Current stage: Award  
OCID: ocds-kuma6s-128965

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-128965)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-128965.json)

## Summary

The Awen Cultural Trust based in Bridgend is looking to procure ICT helpdesk services, technical support, and related services in a co-managed environment. The procurement stage is at the award phase with Glo-Networks winning the contract. The contract was signed on the 20th of June 2023.

This tender for ICT services offers an opportunity for MSPs and similar organisations experienced in ICT support to compete. The services required include remote helpdesk support, 2nd and 3rd line technical support, and project work. Businesses in the IT services sector, particularly those specialising in consulting, software development, and support, are well-suited to participate in this opportunity.

## Notice

We are seeking tenders from suitably qualified and experienced ICT support MSPs and similar organisations who are capable of working in co-managed environments.The key service requirements include (for full details please refer to ITT):* A remote ICT helpdesk service, with initial contact options via telephone, email and optionally a portal, providing 1st line support to a variety of Awen staff. Core hours of 9am-5pm with options for out of hours support.* Provision of 2nd and 3rd line experienced and skilled technical support, responding to escalations from 1st line support, but also to tasks and issues arising from other sources, including design and project work.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=128965 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jun 2023 |
| Submission deadline | 3 Mar 2023 |
| Future notice date | Not specified |
| Award date | 20 Jun 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | AWEN CULTURAL TRUST |
| Locality | BRIDGEND |
| Post town | Cardiff |
| Postcode | CF32 8UU |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Bridgend |
| Electoral ward | Garw Valley |
| Westminster constituency | Rhondda and Ogmore |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GLO-NETWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 20 Jun 2023 at 15:25 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=128965
- 8 Feb 2023 at 13:05 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=128965

## Documents

- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=FEB427117&idx=4
  15th February 2023 - Appendix 2 Schedule 3.1 cost & value
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=FEB427117&idx=1
  8th February 2023 - Invitation To Tender Rev A
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=FEB427117&idx=2
  8th February 2023 - Schedule 4 in Word docx format
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=FEB427117&idx=3
  8th February 2023 - Awen standard contract for services

## Notice URLs

- http://www.awen-wales.com
- https://glo.systems
- https://www.sell2wales.gov.wales

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-128965. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-128965.json.