---
title: "Citizen Voice Body - CRM Implementation"
ocid: "ocds-kuma6s-130495"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-130495"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-130495.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-130495.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "LLYWODRAETH CYMRU / WELSH GOVERNMENT"
published: "2023-04-03"
---

# Citizen Voice Body - CRM Implementation

Buyer: LLYWODRAETH CYMRU / WELSH GOVERNMENT  
Current stage: Award  
OCID: ocds-kuma6s-130495

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-130495)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-130495.json)

## Summary

The Welsh Government recently awarded a contract for the implementation and early life support services of Microsoft Dynamics 365 to Capgemini UK Plc. The contract, titled "Citizen Voice Body - CRM Implementation," is aimed at establishing services for the newly formed Welsh Government arms-length body in Wales. The procurement falls under the main procurement category of services and was awarded for a value of £540,000. The tender process was initiated by the Welsh Government, with the procurement stage reaching the award phase on 30th March 2023.

This contract award presents an opportunity for businesses specializing in software package and information systems to engage with the Welsh Government's Citizen Voice Body project. Capgemini UK Plc, the successful bidder, will be providing crucial services for the implementation of Microsoft Dynamics 365. Companies with expertise in software solutions and technology integration are well-suited to compete and contribute to the growth and success of this public procurement project.

## Notice

Implementation and early life support services for Microsoft Dynamics 365 instance for the newly formed Welsh Government arms length body Llais (Citizen Voice Body for Wales). Contract awarded under G Cloud 13.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=130495 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Apr 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Mar 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £540,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LLYWODRAETH CYMRU / WELSH GOVERNMENT |
| Locality | CAERDYDD / CARDIFF |
| Post town | Cardiff |
| Postcode | CF10 3NQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Cathays |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPGEMINI |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Apr 2023 at 10:58 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=130495

## Notice URLs

- http://www.gov.wales

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-130495. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-130495.json.