---
title: "The Supply and Implementation of a Caerphilly County Borough Council Corporate Digital Platform"
ocid: "ocds-kuma6s-130732"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-130732"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-130732.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-130732.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "CAERPHILLY COUNTY BOROUGH COUNCIL"
published: "2024-10-09"
---

# The Supply and Implementation of a Caerphilly County Borough Council Corporate Digital Platform

Buyer: CAERPHILLY COUNTY BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-kuma6s-130732

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## Summary

Caerphilly County Borough Council has completed the procurement process for the Supply and Implementation of a Corporate Digital Platform. The tender, categorized under General Public Services and classified as goods, was awarded to GOSS Interactive Limited following a selective competitive procedure with negotiation. The contract, valued at £427,425, commenced on 16th September 2024 and spans five years with an option to extend for sixty months. The project's delivery location is within the Council's jurisdiction, specifically in the UKL16 region. This tender is significant as it involves replacing existing disparate systems with a centralized digital platform to manage website content, electronic forms, workflow, system integration, customer relationship management, and mobile worker functionalities.

This tender presents substantial opportunities for businesses specializing in digital platform solutions that can integrate multiple functionalities into a unified system. Companies with expertise in website content management, electronic forms, business process flow, system integration, customer relationship management, and mobile workforce support are particularly well-suited to compete for similar future contracts. For these businesses, the chance to work with local authorities and provide large-scale digital solutions can lead to sustained growth and new market opportunities. Being successful in such a significant procurement process not only provides financial rewards but also enhances the company's portfolio and reputation in delivering comprehensive digital transformation projects for public sector clients.

## Notice

Caerphilly County Borough Council have awarded the contract for the Supply and Implementation of a Corporate Digital Platform to GOSS Interactive for a period of five years with the option to extend for a further sixty months following an open tender procedure.

### Lot Information

Lot 1

Caerphilly County Borough Council have awarded the contract for the Supply and Implementation of a Corporate Digital Platform to GOSS Interactive for a period of five years with the option to extend for a further sixty months.

Renewal: The contract will have an option to extend for up to a further period of sixty (60) months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=130732 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Oct 2024 |
| Submission deadline | 4 Jul 2023 |
| Future notice date | Not specified |
| Award date | 16 Sep 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £427,425 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAERPHILLY COUNTY BOROUGH COUNCIL |
| Locality | HENGOED |
| Post town | Cardiff |
| Postcode | CF82 7PG |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL53 Gwent Valleys |
| Local authority | Caerphilly |
| Electoral ward | Ystrad Mynach |
| Westminster constituency | Caerphilly |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GOSS INTERACTIVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 9 Oct 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=130732
- 1 Jun 2023 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=130732

## Documents

- https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JUN439279
  Supply & Implementation of a Caerphilly CBC Corporate Digital Platform - Caerphilly County Borough Council are seeking expressions of interest from suitably qualified organisations to work has a partner in Supplying and Implementing a new Corporate Digital Platform into the Authority. The Council has identified six (6) key areas of functionality that are an essential requirement for this procurement and the successful provider must be capable of providing all six (6) of these areas within their own platform. The Council will not consider any bids that cannot provide all six (6) of the key areas of functionality on their own platform and any bids received that fail to meet this requirement, will be considered non-compliant and excluded from the process. The six (6) key areas of functionality required are as follows: Website Content Management - The suppliers platform must be capable of managing the Council's corporate website and be the touchpoint for customers accessing services online. The new platform will replace the use of the existing third party Content Management System currently in place in the Council. Electronic Forms - The suppliers platform must be capable of building online forms to capture service requests from customers. These forms will be accessible through the Council's Corporate Website and the Customer Relationship/Contact Management interface supplied as part of the solution. The new platform will replace several existing third party and in-house solutions for building online forms. Workflow/Business Process Flow and Case Management - The suppliers platform must be capable of providing the Council with the ability to control the flow of service request information through its lifecycle. This will include delivery to back-office staff and systems. System Integration - The suppliers platform must be capable of providing the Council with the ability to feed information, in both directions, between the solution and other third-party/in-house systems and data sources. Customer Relationship/Contact Management - The suppliers platform must be capable of providing an interface for use by customer advisors when assisting customers contacting the Council with a service request or service request query. The new platform will replace the existing in-house solution. Mobile Worker - The suppliers platform must be capable of providing the Council with the ability for workers in the field to receive and action service requests via their mobile device.
- https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=OCT492226
  The Supply and Implementation of a Caerphilly County Borough Council Corporate Digital Platform - Caerphilly County Borough Council have awarded the contract for the Supply and Implementation of a Corporate Digital Platform to GOSS Interactive for a period of five years with the option to extend for a further sixty months following an open tender procedure.

## Notice URLs

- http://www.caerphilly.gov.uk
- https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-130732
- https://supplierlive.proactisp2p.com/account/login
- https://www.caerphilly.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-130732. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-130732.json.