---
title: "Netcall Liberty Cloud Contact Centre Renewal"
ocid: "ocds-kuma6s-130792"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-130792"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-130792.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-130792.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "CARDIFF UNIVERSITY"
published: "2023-04-13"
---

# Netcall Liberty Cloud Contact Centre Renewal

Buyer: CARDIFF UNIVERSITY  
Current stage: Award  
OCID: ocds-kuma6s-130792

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-130792)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-130792.json)

## Summary

The Cardiff University has awarded a contract for the "Netcall Liberty Cloud Contact Centre Renewal" to Netcall Technology Ltd. This procurement falls under the services category and involves continued delivery of the existing hosted contact centre service, including Teams Telephony integration and extended support/staff training. The contract was signed on March 15, 2023. The location of the buying organization is in Cardiff, and the contact address is Ty Dewi Sant, Heath Park, CF144XN.

This tender opportunity presents a chance for businesses specializing in license management software, contact management software, IT software, software-related services, and software support services to compete. Companies with expertise in these areas can leverage this opportunity to engage with Cardiff University and potentially expand their business through providing the required services for the contract.

## Notice

Continued delivery of the existing Hosted contact centre service including Teams Telephony integration and extended support/staff training and enhanced engineering cover during Clearing.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=130792 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Apr 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 Mar 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARDIFF UNIVERSITY |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF14 4XN |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Heath |
| Westminster constituency | Cardiff North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | CARDIFF UNIVERSITY; NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48218000 - License management software package
- 48333000 - Contact management software package
- 48517000 - IT software package
- 72260000 - Software-related services
- 72261000 - Software support services

## Release History

- 13 Apr 2023 at 15:48 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=130792

## Notice URLs

- http://www.netcall.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-130792. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-130792.json.