---
title: "Customer Support Helpdesk Software"
ocid: "ocds-kuma6s-131176"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-131176"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-131176.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-131176.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "MID AND WEST WALES FIRE AND RESCUE AUTHORITY"
published: "2023-05-02"
---

# Customer Support Helpdesk Software

Buyer: MID AND WEST WALES FIRE AND RESCUE AUTHORITY  
Current stage: Award  
OCID: ocds-kuma6s-131176

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-131176)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-131176.json)

## Summary

The Mid and West Wales Fire and Rescue Authority has awarded a contract for Customer Support Helpdesk Software via the G-Cloud 13 framework agreement RM1557.13. This procurement falls under the services category and was completed on 24th April 2023. Deskpro Ltd from London has been awarded the contract.

This tender process by the Mid and West Wales Fire and Rescue Authority provides an opportunity for businesses specialising in helpdesk and support services as well as software supply services to grow their operations. Interested companies should be prepared to compete in the service industry and have the capacity to deliver customer support solutions effectively.

## Notice

Award of Customer Support Helpdesk Software via the G-Cloud 13 framework agreement RM1557.13

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=131176 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 May 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Apr 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MID AND WEST WALES FIRE AND RESCUE AUTHORITY |
| Locality | CARMARTHEN |
| Post town | Swansea |
| Postcode | SA31 1SP |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL42 South West Wales |
| Local authority | Carmarthenshire |
| Electoral ward | Carmarthen Town West |
| Westminster constituency | Caerfyrddin |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DESKPRO |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services
- 72268000 - Software supply services

## Release History

- 2 May 2023 at 11:53 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=131176

## Notice URLs

- http://www.mawwfire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-131176. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-131176.json.