---
title: "Victim Satisfaction Survey"
ocid: "ocds-kuma6s-131793"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-131793"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-131793.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-131793.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "NORTH WALES POLICE"
published: "2023-08-07"
---

# Victim Satisfaction Survey

Buyer: NORTH WALES POLICE  
Current stage: Award  
OCID: ocds-kuma6s-131793

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-131793)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-131793.json)

## Summary

The North Wales Police have awarded a contract for the provision of a "Victim Satisfaction Survey" to Opinion Research Services Ltd. This services procurement opportunity falls under the main procurement category of services, specifically survey services and customer satisfaction surveys. The contract was signed on August 7, 2023, with a bid value of 1. The deadline for responses was June 16, 2023. The location of the buying organisation is Force Headquarters, Glan-y-Don, Colwyn Bay, LL29 8AW.

This tender opportunity for the "Victim Satisfaction Survey" by the North Wales Police presents a chance for businesses offering survey services to compete. Companies with experience in undertaking bilingual surveys in Welsh and English, focusing on customer satisfaction, are well-suited for this opportunity. The procurement method for this tender was open, and the award period ended on June 30, 2023, creating a potential two-year contractual engagement.

## Notice

All Surveys must be undertaken by bilingual interviewers, who are able to undertake surveys in Welsh and English equally. All surveys will be initiated in the language of preference if previously held by North Wales Police. The person being interviewed should be able to switch between Welsh and English as they require within the same call without the need to be called back or switch to a different interviewer. The requirements are laid out in the legislation as below.Cytundeb ar gyfer darparu Holiaduron Bodlondeb Dioddefwr a Defnyddiwr CyhoeddusMae Heddlu Gogledd Cymru ynghyd a'r Comisiynydd yr Heddlu a Throsedd (CHTh) yn chwilio am gyflenwr addas i ddarparu Gwasanaeth Dwyieithog Lawn i ymgymryd a holiaduron dioddefwyr.Bydd yr Heddlu'n gofyn i'r contractwr llwyddiannus allu cynnig tystiolaeth o'u profiad ac arfer gorau yn y maes hwn a'r gallu i wneud arolwg i ateb terfynau amser yr heddlu.Mae'r cytundeb yn debygol o ddechrau oddeutu Mehefin 2023 a fydd yn rhedeg am gyfnod o 2 flynedd gyda'r dewis o fewn y cytundeb i ymestyn +1+1+1 os yw'r ddau barti yn hapus gyda'r perfformiad a ddarparwyd.Mae gwybodaeth a dogfennau pellach ar gael ar y System E-dendro Cyflenwad yr UE / Golau Glas ar https://uk.eu-supply.com/login.asp?B=BLUELIGHTDylai unrhyw gwestiynau gael eu codi drwy adran Negeseuon y Tendr. Noder na fydd unrhyw ohebiaeth yn cael ei roi tu allan i'r system.Y dyddiad cau ar gyfer ymatebion yw 16 Mehefin 2023.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=131793 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Aug 2023 |
| Submission deadline | 16 Jun 2023 |
| Future notice date | Not specified |
| Award date | 7 Aug 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH WALES POLICE |
| Locality | COLWYN BAY |
| Post town | Llandudno |
| Postcode | LL29 8AW |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL33 Conwy and Denbighshire |
| Local authority | Conwy |
| Electoral ward | Glyn |
| Westminster constituency | Clwyd North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPINION RESEARCH SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79342311 - Customer satisfaction survey

## Release History

- 7 Aug 2023 at 15:14 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=131793
- 22 May 2023 at 15:46 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=131793

## Notice URLs

- https://Bluelight.eu-supply.com/
- https://uk.eu-supply.com/login.asp?B=BLUELIGHTDylai

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-131793. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-131793.json.