--- title: "Enquiry Management, Conversion & Admissions Services" ocid: "ocds-kuma6s-132480" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-132480" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-132480.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-132480.json" source: "Sell2Wales" current_stage: "Tender" buyer: "UNIVERSITY OF SOUTH WALES" published: "2023-07-12" --- # Enquiry Management, Conversion & Admissions Services Buyer: UNIVERSITY OF SOUTH WALES Current stage: Tender OCID: ocds-kuma6s-132480 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-132480) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-132480.json) ## Summary The University of South Wales is seeking services for "Enquiry Management, Conversion & Admissions Services." This procurement process aims to optimise and manage enquiries from UK and international prospective students, improve conversion rates, and streamline admissions processing. The University anticipates heavy usage during key recruitment periods and aims to have all activities operational by early October 2023. The procurement stage is currently active, with a tender period ending on July 20, 2023. This tender presents opportunities for businesses offering services related to enquiry management, conversion, and admissions processing. Companies with expertise in handling large volumes of enquiries, applications, and offer conversions within the education sector would be well-suited to compete. The University of South Wales is open to bids for individual lots or bundled bids encompassing both services. Suppliers are encouraged to demonstrate the commercial benefits and opportunities of being awarded both lots in their submissions. ## Notice Lot 1: The supply of a service that will seek to optimise and manage both 'UK' and 'International' enquiries from prospective students and facilitate and drive a higher rate of conversion from enquiry to application and from offer to enrolment. The University anticipates that the service will be intensely utilised during key student recruitment periods, but will remain engaged throughout the year, to ensure support is available for key enquiry management and conversion activities. To achieve the above, USW anticipates that the service will work in close collaboration with in-house UK and International teams to deliver an integrated conversion plan. The University is seeking to procure and embed this service, at pace, with all activity up and running by Early October 2023. Lot 2: The University also wishes to obtain a service to handle Admissions processing and associated communications that are needed post application. The successful partner will be required to support the in-house Admissions Team with decision making and associated communications across a range of key markets. In the first instance, this will be international markets but there may be a need to extend this to UK admissions processing should our business needs require this. Consideration for extended working days and hours, including weekends is required. This may also include the Christmas and New Year period. The service will be delivered in close partnership with existing in-house teams and will be required to provide visibility of processing activity and key service metrics, through the regular provision of management information. ### Lot Information Enquiry Management - UK and International The supply of a service that will seek to optimise and manage both 'UK' and 'International' enquiries from prospective students and facilitate and drive a higher rate of conversion from enquiry to application and from offer to enrolment. The University anticipates that the service will be intensely utilised during key student recruitment periods, but will remain engaged throughout the year, to ensure support is available for key enquiry management and conversion activities. To achieve the above, USW anticipates that the service will work in close collaboration with in-house UK and International teams to deliver an integrated conversion plan. The University is seeking to procure and embed this service, at pace, with all activity up and running by Early October 2023. Options: option to extend this contract for a further 12-month period Renewal: option to extend this contract for a further 12-month period Admissions services The University also wishes to obtain a service to handle Admissions processing and associated communications that are needed post application. The successful partner will be required to support the in-house Admissions Team with decision making and associated communications across a range of key markets. In the first instance, this will be international markets but there may be a need to extend this to UK admissions processing should our business needs require this. Consideration for extended working days and hours, including weekends is required. This may also include the Christmas and New Year period. The service will be delivered in close partnership with existing in-house teams and will be required to provide visibility of processing activity and key service metrics, through the regular provision of management information. Options: option to extend this contract for a further 12-month period Renewal: option to extend this contract for a further 12-month period ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=132480 | | Notice type | OJEU - F14 - Corrigendum | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Jul 2023 | | Submission deadline | 20 Jul 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,400,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF SOUTH WALES | | Locality | PONTYPRIDD | | Post town | Cardiff | | Postcode | CF37 1DL | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL51 Central Valleys and Bridgend | | Local authority | Rhondda Cynon Taf | | Electoral ward | Treforest | | Westminster constituency | Pontypridd | | Delivery location | TLL Wales | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services ### Codes - 75121000 - Administrative educational services ## Release History - 12 Jul 2023 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=132480 - 19 Jun 2023 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=132480 ## Documents - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUN441329&idx=1 19th June 2023 - ITT - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUN441329&idx=2 19th June 2023 - GDPR - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUN441329&idx=3 19th June 2023 - IT security - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUN441329&idx=4 19th June 2023 - IT security - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JUN441329 Enquiry Management, Conversion & Admissions Services - Lot 1: The supply of a service that will seek to optimise and manage both 'UK' and 'International' enquiries from prospective students and facilitate and drive a higher rate of conversion from enquiry to application and from offer to enrolment. The University anticipates that the service will be intensely utilised during key student recruitment periods, but will remain engaged throughout the year, to ensure support is available for key enquiry management and conversion activities. To achieve the above, USW anticipates that the service will work in close collaboration with in-house UK and International teams to deliver an integrated conversion plan. The University is seeking to procure and embed this service, at pace, with all activity up and running by Early October 2023. Lot 2: The University also wishes to obtain a service to handle Admissions processing and associated communications that are needed post application. The successful partner will be required to support the in-house Admissions Team with decision making and associated communications across a range of key markets. In the first instance, this will be international markets but there may be a need to extend this to UK admissions processing should our business needs require this. Consideration for extended working days and hours, including weekends is required. This may also include the Christmas and New Year period. The service will be delivered in close partnership with existing in-house teams and will be required to provide visibility of processing activity and key service metrics, through the regular provision of management information. ## Notice URLs - http://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=132480 - http://www.sell2wales.gov.wales/sitehelp/help_guides.aspx - https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-132480 - https://www.sell2wales.gov.wales/ - https://www.southwales.ac.uk - https://www.southwales.ac.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-132480. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-132480.json.