--- title: "Oracle Fusion Support" ocid: "ocds-kuma6s-132945" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-132945" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-132945.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-132945.json" source: "Sell2Wales" current_stage: "Award" buyer: "CITY & COUNTY OF SWANSEA" published: "2023-11-09" --- # Oracle Fusion Support Buyer: CITY & COUNTY OF SWANSEA Current stage: Award OCID: ocds-kuma6s-132945 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-132945) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-132945.json) ## Summary The City & County of Swansea has awarded a contract for Oracle Fusion Support to de Novo Solutions. The procurement process was initiated on November 9, 2023, with an award status. The contract value is £3,000,000 GBP. The procurement method used was an open procedure for services. The location of the tender is Swansea, UK. The buying organisation is the City & County of Swansea, and key dates include the contract award on November 1, 2023. The procurement of Oracle Fusion Support by the City & County of Swansea presents a growth opportunity for businesses, especially those providing technical and functional support services. Suitable businesses include SMEs with expertise in Oracle support services. The procurement stage is complete, with the contract awarded to de Novo Solutions. Businesses interested in similar opportunities should monitor the City & County of Swansea's procurement website for future tenders in the services category. ## Notice Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. This support is delivered primarily remotely. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the support partner for Level 2 & 3 support. ### Lot Information Lot 1 Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the new Support Partner for Level 2 & 3. Renewal: Up to 48 month extension option ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=132945 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Nov 2023 | | Submission deadline | 11 Aug 2023 | | Future notice date | Not specified | | Award date | 1 Nov 2023 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £3,000,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | CITY & COUNTY OF SWANSEA | | Locality | SWANSEA | | Post town | Swansea | | Postcode | SA1 3SN | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL4 Mid and South West Wales | | ITL 3 | TLL43 Swansea | | Local authority | Swansea | | Electoral ward | Waterfront | | Westminster constituency | Swansea West | | Delivery location | TLL18 Swansea | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | DE NOVO SOLUTIONS | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72212781 - System management software development services - 72250000 - System and support services - 72253000 - Helpdesk and support services - 72261000 - Software support services ## Release History - 9 Nov 2023 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=132945 - 11 Jul 2023 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=132945 ## Documents - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JUL443498 Oracle Fusion Support - Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. This support is delivered primarily remotely. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the support partner for Level 2 & 3 support. - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=NOV456626 Oracle Fusion Support - Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. This support is delivered primarily remotely. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the support partner for Level 2 & 3 support. ## Notice URLs - http://www.swansea.gov.uk/dobusiness - https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-132945 - https://etenderwales.bravosolution.co.uk - https://etenderwales.bravosolution.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-132945. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-132945.json.