---
title: "AWARD NOTICE: TrawsCymru Customer Engagement"
ocid: "ocds-kuma6s-133156"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-133156"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-133156.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-133156.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "TRANSPORT FOR WALES"
published: "2023-10-17"
---

# AWARD NOTICE: TrawsCymru Customer Engagement

Buyer: TRANSPORT FOR WALES  
Current stage: Award  
OCID: ocds-kuma6s-133156

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-133156)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-133156.json)

## Summary

The Transport for Wales has awarded a contract for TrawsCymru Customer Engagement to Tracsis Transport Consultancy. This service contract involves research, survey, and engagement activities with Traws Cymru bus users to understand their needs. The contract was signed on 29th September 2023. The procurement process was in the "award" stage at the time of this release on 17th October 2023.

The awarded contract presents business growth opportunities for providers of research consultancy, market research, telephone survey, and customer survey services. Businesses experienced in conducting customer satisfaction surveys might find this tender particularly suitable for competing. The procurement method for this contract was "open", and the main procurement category is "services". The contract's location is Pontypridd, CF37 4TH, and the deadline for the tender was on 4th August 2023, with an award period ending on 31st August 2023.

## Notice

CONTRACT AWARD NOTICETraws Cymru is a series of long-distance routes connecting communities across Wales.TfW is looking to appoint an experienced and competent provider that can undertake research, survey and engagement services with Traws Cymru bus users in order to understand the needs of Traws Cymru bus users.Full details can be found in the Specification document in the additional attachments area.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=133156 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Oct 2023 |
| Submission deadline | 4 Aug 2023 |
| Future notice date | Not specified |
| Award date | 29 Sep 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR WALES |
| Locality | PONTYPRIDD |
| Post town | Cardiff |
| Postcode | CF37 4TH |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Pontypridd Town |
| Westminster constituency | Pontypridd |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRACSIS TRANSPORT CONSULTANCY |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73210000 - Research consultancy services
- 79310000 - Market research services
- 79311210 - Telephone survey services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 17 Oct 2023 at 13:26 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=133156
- 12 Jul 2023 at 15:49 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=133156

## Documents

- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUL443520&idx=4
  12th July 2023 - ITT Volume 4
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUL443520&idx=5
  12th July 2023 - Specification
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUL443520&idx=1
  12th July 2023 - ITT Volume 1
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUL443520&idx=2
  12th July 2023 - ITT Volume 2
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUL443520&idx=3
  12th July 2023 - ITT Volume 3

## Notice URLs

- http://www.sell2wales.gov.wales

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-133156. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-133156.json.