---
title: "Appointment of Consultancy to Review Newport City Council's Customer Offer"
ocid: "ocds-kuma6s-134519"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-134519"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-134519.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-134519.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "NEWPORT CITY COUNCIL"
published: "2024-01-04"
---

# Appointment of Consultancy to Review Newport City Council's Customer Offer

Buyer: NEWPORT CITY COUNCIL  
Current stage: Award  
OCID: ocds-kuma6s-134519

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-134519)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-134519.json)

## Summary

The Newport City Council is seeking a consultancy to review its customer offer. The procurement process involves a strategic review of the customer offer, experience, and access points. The consultancy will provide a report by 22 March 2024. The procurement stage is at the award phase, with Basis Ltd being awarded the contract. The industry category is services, focusing on technical analysis, research consultancy, and business management. The location is Newport, and the procurement method is open.

This tender for consultancy services by Newport City Council offers business growth opportunities for firms specializing in consultancy services. Companies with expertise in technical analysis, research consultancy, and business management are well-suited to compete. The award period ends on 20 October 2023, providing a defined timeline for interested businesses to engage. This opportunity can help companies expand their reach and contribute to the strategic goals of Newport City Council.

## Notice

Newport City Council (hereafter referred to as 'the Council') is seeking to appoint a suitably qualified and experienced consultancy to undertake a strategic review of the Council's customer offer, experience and access points in accordance with the specification and the terms of contract. The scope is organisation wide and incorporates how the current customer facing functions works within the organisation. The review and final report will be concluded by 22 March 2024.Further details can be found in the specification which can be accessed via etenderwales, ITT_105398.THE TENDER HAS CLOSED & THIS IS THE AWARD NOTICE

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=134519 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jan 2024 |
| Submission deadline | 9 Oct 2023 |
| Future notice date | Not specified |
| Award date | 11 Dec 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £39,950 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWPORT CITY COUNCIL |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP20 4UR |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Allt-yr-yn |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BASIS |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services
- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 71621000 - Technical analysis or consultancy services
- 73210000 - Research consultancy services
- 79400000 - Business and management consultancy and related services
- 79411000 - General management consultancy services
- 79411100 - Business development consultancy services
- 79413000 - Marketing management consultancy services

## Release History

- 4 Jan 2024 at 09:03 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=134519
- 5 Sep 2023 at 08:45 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=134519

## Notice URLs

- http://www.basis.co.uk
- http://www.newport.gov.uk
- https://etenderwales.bravosolution.co.uk
- https://www.newport.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-134519. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-134519.json.