--- title: "BSS23001 - Out of Hours Call Handling Service Framework" ocid: "ocds-kuma6s-135048" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-135048" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-135048.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-135048.json" source: "Sell2Wales" current_stage: "Award" buyer: "BARCUD SHARED SERVICES" published: "2024-01-16" --- # BSS23001 - Out of Hours Call Handling Service Framework Buyer: BARCUD SHARED SERVICES Current stage: Award OCID: ocds-kuma6s-135048 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-135048) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-135048.json) ## Summary Barcud Shared Services, based in Cardiff, issued a tender titled "BSS23001 - Out of Hours Call Handling Service Framework" in the services industry. The tender was for establishing a framework with a budget of up to £180,000. The procurement process, initiated on October 9, 2023, under an open procedure, reached the award stage on November 3, 2023, with Car Call Ltd being awarded the contract. The tender period closed on October 26, 2023. This tender for the Out of Hours Call Handling Service Framework by Barcud Shared Services offers opportunities for service providers, particularly call centre businesses, to compete. As the award method is a direct award call-off procedure appointing a maximum of 3 suppliers, businesses in this sector can benefit from potential work through this framework. The contracting opportunity provides a basis for establishing long-term relationships with Barcud Shared Services and access to a stable contract for up to 4 years, fostering business growth and stability. ## Notice This Invitation to Tender (ITT) has been issued by Barcud Shared Services for and on the behalf of its Clients. This ITT is to be run as an 'Open Procedure' in accordance with Public Contracts Regulations 2015 (PCR 2015) and advertised on Sell2Wales.Barcud Shared Services requirement for BSS23001 - Out of Hours Call Handling Service will be the base upon which an Out of Hours Call Handling Service Framework is established. This framework will be assessable by all Barcud Shared Services members and Clients. The budget for this requirement is up to PS180,000.00 and advertised on a Contract Duration of 3 + 1 Years. The framework aims to establish a direct award call-off procedure appointing a maximum of 3 suppliers.Suppliers appointed to the Framework Agreement must be aware that there is no guarantee of any of work or set number of individual "call-off" Contracts per Supplier for each Lot. It is anticipated (but there is no obligation) that Individual "call-off" Contracts shall be awarded in accordance with Schedule 2 - Call Off Process of the Framework Agreement. It is at Barcud Shared Services sole discretion when "call-off' Contracts will be awarded.Further information on the framework requirements may be found within the associated tender specification & framework agreement. ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=135048 | | Notice type | S2W Notice - Website Contract Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Jan 2024 | | Submission deadline | 26 Oct 2023 | | Future notice date | Not specified | | Award date | 3 Nov 2023 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £180,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Not specified | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | BARCUD SHARED SERVICES | | Locality | CARDIFF | | Post town | Cardiff | | Postcode | CF24 2SA | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL52 Cardiff and Vale of Glamorgan | | Local authority | Cardiff | | Electoral ward | Splott | | Westminster constituency | Cardiff South and Penarth | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CAR CALL | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 16 Jan 2024 at 12:48 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=135048 - 9 Oct 2023 at 12:49 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=135048 ## Documents - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=OCT453150&idx=6 26th October 2023 - Clarifications dated: 20/10/2023 - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=OCT453150&idx=7 26th October 2023 - Clarifications dated: 26/10/2023 Correction made to clarification 6 - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=OCT453150&idx=4 20th October 2023 - Clarifications dated: 18/10/2023 - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=OCT453150&idx=5 18th October 2023 - Ref BS23001 - Clarifications - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=OCT453150&idx=3 18th October 2023 - Clarifications dated 12/10/2023 - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=OCT453150&idx=1 9th October 2023 - BSS23001 - ITT - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=OCT453150&idx=2 9th October 2023 - Tender Pack ## Notice URLs - http://www.customerservice.uk.com - https://www.sell2wales.gov.wales ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-135048. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-135048.json.