---
title: "MailMarshal Software and Support"
ocid: "ocds-kuma6s-135770"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-135770"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-135770.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-135770.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "DIGITAL HEALTH AND CARE WALES"
published: "2023-10-23"
---

# MailMarshal Software and Support

Buyer: DIGITAL HEALTH AND CARE WALES  
Current stage: Award  
OCID: ocds-kuma6s-135770

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-135770)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-135770.json)

## Summary

Digital Health and Care Wales has awarded a contract for MailMarshal Software and Support. The procurement process involved renewing a twelve-month licence for the NHS Wales National Mail filtering and routing application, MailMarshal. Trustwave Limited was the supplier of this large-scale procurement. The procurement method used was a limited procedure without prior publication of a call for competition. The contract was signed on October 3, 2023, with a value of £196,307.14. The buying organisation is based in Cardiff, UK and falls under the Health industry category.

This tender for MailMarshal Software and Support by Digital Health and Care Wales can provide opportunities for businesses that offer specialised software solutions and support services to healthcare organisations. Businesses with experience in providing email security solutions and managing large-scale email systems will be well-suited to compete in this procurement process. As the product is heavily configured to meet specialist requirements, suppliers with a proven track record in customised software solutions can benefit from similar future opportunities in the healthcare sector.

## Notice

Digital Health and Care Wales has procured a twelve (12) month renewal of its MailMarshal licence and support for the NHS Wales National Mail filtering and routing application, MailMarshal. The product secures, scans and processes all email in and out of NHS Wales on the perimeter, around fourteen (14) million emails a month.

### Lot Information

Lot 1

DHCW has executed an Agreement to renewal the support and maintenance for Trustwave Secure Email Gateway (MailMarshal) Licenses.

### Procurement Information

The product has been in use since 2009 and is heavily configured to meet the Authority's specialist requirements. MailMarshall is utilised in many organisations providing groups of rules managed at a national level and applied to all incoming and outgoing messages, as well as providing the option for each organisation to have a separate set of rules applicable to users within the organisation. The MailMarshall product not only offers a mail filtering/hygiene capability but also provides a mail relay for all organisations across NHS Wales. It is essential that this is procured from the vendor (Trustwave) to manage the Authority's specialist configuration needs and support to maintain operational continuity and manage reputational risk for DHCW as the provider of National Services across Wales. In contracting directly with Trustwave, DHCW will also have direct access to the product group, allowing greater influence on the product roadmap and the prioritisation of features that benefit NHS Wales. It also provides access to resources to help take advantage of the advanced features of the platform and deliver greater benefit from the investment.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=135770 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 Oct 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £196,307 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DIGITAL HEALTH AND CARE WALES |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF11 9AD |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Riverside |
| Westminster constituency | Cardiff West |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRUSTWAVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 23 Oct 2023 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=135770

## Documents

- https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=OCT454712
  MailMarshal Software and Support - Digital Health and Care Wales has procured a twelve (12) month renewal of its MailMarshal licence and support for the NHS Wales National Mail filtering and routing application, MailMarshal. The product secures, scans and processes all email in and out of NHS Wales on the perimeter, around fourteen (14) million emails a month.

## Notice URLs

- https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-135770
- https://dhcw.nhs.wales/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-135770. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-135770.json.