--- title: "Future Customer Information System (CIS)" ocid: "ocds-kuma6s-136132" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-136132" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-136132.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-136132.json" source: "Sell2Wales" current_stage: "Award" buyer: "TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)" published: "2025-01-31" --- # Future Customer Information System (CIS) Buyer: TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER) Current stage: Award OCID: ocds-kuma6s-136132 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-136132) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-136132.json) ## Summary Transport for Wales Rail Limited (Utility Buyer) has completed the procurement process for the "Future Customer Information System (CIS)" under an open procedure. The procurement falls under the industry category of railway services and primarily focuses on providing customer information systems across the UK. The key dates included the tender submission deadline on 23 February 2024, and the awarding of the contract on 25 November 2024. The main procurement category for this tender was services, and the procurement method adopted was an open procedure. The tender process is now in the award stage, with the contract having been signed off and the supplier selected. This tender presents significant business growth opportunities for large IT service providers specialising in customer information systems and railway services. Given the open competition and the focus on service quality, businesses with a robust portfolio in digital customer information systems are well-suited to compete. The successful bidder, WORLDLINE IT SERVICES UK LIMITED, exemplifies the type of organisation capable of delivering on such a large-scale project. This procurement process highlights potential avenues for expansion and innovation in railway customer information services, inviting businesses to engage in future opportunities offered by Transport for Wales Rail Limited. ## Notice Future Customer Information System (CIS) ### Lot Information Lot 1 Procurement of a Future Customer Information System (CIS). Please refer to procurement documents for full Scope of Works Renewal: 2 x 12 month optional extensions ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=136132 | | Notice type | OJEU - F6 - Contract Award Notice (Utilities) | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 31 Jan 2025 | | Submission deadline | 9 Feb 2024 | | Future notice date | Not specified | | Award date | 25 Nov 2024 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER) | | Locality | RHONDDA CYNON TAF | | Post town | Cardiff | | Postcode | CF37 4TH | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL51 Central Valleys and Bridgend | | Local authority | Rhondda Cynon Taf | | Electoral ward | Pontypridd Town | | Westminster constituency | Pontypridd | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | WORLDLINE IT SERVICES | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 48810000 - Information systems - 48813000 - Passenger information system - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 31 Jan 2025 at 00:00 - Award - OJEU - F6 - Contract Award Notice (Utilities) - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=136132 - 19 Jan 2024 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=136132 - 3 Nov 2023 at 00:00 - Tender - OJEU - F5 - Contract Notice (Utilities) - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=136132 ## Documents - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV456089&idx=6 2nd February 2024 - Volume_6_Quality_Response_Template - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV456089&idx=8 2nd February 2024 - Volume_6_Quality_Response_Template - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV456089&idx=1 3rd November 2023 - Volume 1_Instructions_and_Response_Requirements - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV456089&idx=2 3rd November 2023 - Volume_2_Selection_Questionnaire - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV456089&idx=3 3rd November 2023 - Volume_3_Tender_Questionnaire - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV456089&idx=4 3rd November 2023 - Volume_4_Commercial_Response - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV456089&idx=5 3rd November 2023 - Volume_5_Statement_of_Requirements - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV456089&idx=7 3rd November 2023 - Volume_7_Terms_&_Conditions - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=NOV456089 Future Customer Information System (CIS) - Future Customer Information System (CIS) - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JAN497402 Future Customer Information System (CIS) - Future Customer Information System (CIS) ## Notice URLs - http://www.tfwrail.wales - https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-136132 - https://www.sell2wales.gov.wales ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-136132. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-136132.json.