---
title: "Telecare Alarm Service Business Continuity Support Including Call Handling Provision"
ocid: "ocds-kuma6s-136627"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-136627"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-136627.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-136627.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "CAERPHILLY COUNTY BOROUGH COUNCIL"
published: "2024-03-08"
---

# Telecare Alarm Service Business Continuity Support Including Call Handling Provision

Buyer: CAERPHILLY COUNTY BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-kuma6s-136627

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-136627)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-136627.json)

## Summary

The Caerphilly County Borough Council has awarded a contract to Llesiant Delta Wellbeing Ltd for the provision of Telecare Alarm Service Business Continuity Support, including Call Handling Provision. The contract has a 3-year term, extendable for up to 24 months. This procurement falls under the 'services' category and the key locations involved are Penallta House, Tredomen Park, Ystrad Mynach, and Unit 2, Dafen Industrial Estate, Llanelli. The contract was signed on 15th February 2024.

This tender opportunity from Caerphilly County Borough Council for Telecare Alarm Service Business Continuity Support presents a chance for companies specializing in IT services, disaster recovery, alarm monitoring, health and social work, and other related services to compete. The procurement method is open, and interested businesses should take note of the tender period ending on 11th December 2023 and the award period ending on 8th January 2024. The tender process involves utilising Caerphilly CBC's Proactis Portal e-tendering system for submissions.

## Notice

This is not a call for competition, it is to notify the market of a contract award to Llesiant Delta Wellbeing Ltd (Delta) for the Telecare Alarm Service Business Continuity Support including Call Handling Provision by Caerphilly County Borough Council. The contract term for this requirement is for 3 years, with the option to extend for up to a further period of twenty-four (24) months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=136627 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Mar 2024 |
| Submission deadline | 11 Dec 2023 |
| Future notice date | Not specified |
| Award date | 15 Feb 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £16,446 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAERPHILLY COUNTY BOROUGH COUNCIL |
| Locality | HENGOED |
| Post town | Cardiff |
| Postcode | CF82 7PG |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL53 Gwent Valleys |
| Local authority | Caerphilly |
| Electoral ward | Ystrad Mynach |
| Westminster constituency | Caerphilly |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LLESIANT DELTA WELLBEING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72120000 - Hardware disaster-recovery consultancy services
- 72251000 - Disaster recovery services
- 79711000 - Alarm-monitoring services
- 85000000 - Health and social work services
- 85323000 - Community health services
- 98000000 - Other community, social and personal services

## Release History

- 8 Mar 2024 at 16:34 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=136627
- 21 Nov 2023 at 14:53 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=136627

## Documents

- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV458014&idx=1
  21st November 2023 - Raising a ticket on Proactis
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV458014&idx=2
  21st November 2023 - Supplier Registration Guide

## Notice URLs

- http://www.caerphilly.gov.uk
- https://supplierlive.proactisp2p.com/Account/Login
- https://www.caerphilly.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-136627. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-136627.json.