---
title: "Provision of Housing Management System with Customer Relationship Management"
ocid: "ocds-kuma6s-136656"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-136656"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-136656.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-136656.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "HAFOD HOUSING ASSOCIATION"
published: "2024-08-07"
---

# Provision of Housing Management System with Customer Relationship Management

Buyer: HAFOD HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-kuma6s-136656

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-136656.json)

## Summary

Hafod Housing Association, located in Cardiff, UKL22, recently completed an open procurement process for the provision and implementation of a Housing Management System with Customer Relationship Management (CRM). This project, essential for supporting Hafod's housing and tenancy management, commenced with a tender issued on 21st November 2023. The tender reached the award stage by 7th August 2024, following an extension request in January 2024. CIVICA UK Limited, based in London, was awarded the contract on 25th July 2024, valued at £1,381,099.20. The procurement focused on ensuring compliance with Hafod’s strategic goals using a cloud-based SaaS platform, aligning with their 'customer first' approach, and consolidating current systems to improve service delivery.

This tender provides substantial opportunities for businesses specialising in integrated management systems, CRM solutions, and cloud technology. Companies offering innovative, scalable software solutions stand to benefit from such procurements, particularly those that can demonstrate efficiency improvements and seamless integration capabilities. Medium-sized enterprises and large-scale providers experienced in software development, particularly within the public housing sector, would be well-suited to compete in such tenders, driving growth and establishing long-term partnerships with housing associations. The focus on technological advancements, customer service improvement, and streamlined operations aligns perfectly for ICT firms with robust SaaS offerings and expertise in managing complex software ecosystems.

## Notice

The scope of this tender is to review proposals for the Provision and implementation of a Housing Management System with Customer Relationship Management.

### Lot Information

Lot 1

Hafod are seeking an intuitive Housing Management System, with Customer Relationship Management System, to better support our housing and tenancy management. We are taking a 'customer first' approach, in line with Hafod's organisational strategy, to allow us to adapt to meet the needs of our Care, Support and Housing services better than before and to ensure we are compliant in providing safe assets and safe housing for our customers. We need to ensure that any transactions or enquiries made from our customers are recorded, through good CRM methods. We are seeking to move to a streamlined systems landscape, where we rely less on point solutions and multiple integrations between various systems, which prove to be cumbersome for colleagues. Hafod has adopted a cloud first approach to our technology platforms and, as such, are seeking a Software as a Service (SaaS) system as part of our tender. This approach is clearly outlined in our Digital Strategy. The key deliverables for this project are: -Ensuring our services and systems are aligned to our customer needs and preferences -Driving service and customer-based process and delivery efficiencies through the use of technology -An integrated, modern HMS to manage our tenancies, assets, repairs and planned works. -A system that captures data for our new builds at the beginning of the lifecycle to inform colleagues across the organisation. -A consolidated system landscape that has the ability to be flexible in changes to the organisation or provision of our services. -Shift to a SaaS solution, per our Digital Strategy -Improved access to documents from centralised storage -Improvement in data reporting and the ability to capture more qualitative data. -Better capture, recording, quality and monitoring of our customer and asset data. -Aligning customer information from across the organisation in one place, creating a clear customer journey for our colleagues -Increased opportunities for our customers to self-serve -Seamless/improved integration with our new Finance System and other systems currently in use or introduced in the future.

Renewal: 3 x up to 2 year periods

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=136656 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Aug 2024 |
| Submission deadline | 12 Jan 2024 |
| Future notice date | Not specified |
| Award date | 25 Jul 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,381,099 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HAFOD HOUSING ASSOCIATION |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | N/A |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Vale of Glamorgan |
| Electoral ward | Wenvoe |
| Westminster constituency | Vale of Glamorgan |
| Delivery location | TLL22 Cardiff and Vale of Glamorgan |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48610000 - Database systems
- 48612000 - Database-management system
- 48625000 - Open systems operating systems
- 48627000 - Real-time operating system software package
- 48780000 - System, storage and content management software package
- 48781000 - System management software package
- 48810000 - Information systems
- 72250000 - System and support services
- 72253200 - Systems support services

## Release History

- 7 Aug 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=136656
- 12 Jan 2024 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=136656
- 21 Nov 2023 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=136656

## Documents

- https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=NOV458009
  Provision of Housing Management System with Customer Relationship Management - The scope of this tender is to review proposals for the Provision and implementation of a Housing Management System with Customer Relationship Management.
- https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=AUG486975
  Provision of Housing Management System with Customer Relationship Management - The scope of this tender is to review proposals for the Provision and implementation of a Housing Management System with Customer Relationship Management.

## Notice URLs

- https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-136656
- https://etenderwales.bravosolution.co.uk/
- https://etenderwales.bravosolution.co.uk/web/login.shtml
- https://www.hafod.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-136656. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-136656.json.