--- title: "Patient Management System" ocid: "ocds-kuma6s-137522" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-137522" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-137522.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-137522.json" source: "Sell2Wales" current_stage: "Award" buyer: "WELSH AMBULANCE SERVICES NHS TRUST" published: "2024-01-24" --- # Patient Management System Buyer: WELSH AMBULANCE SERVICES NHS TRUST Current stage: Award OCID: ocds-kuma6s-137522 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-137522) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-137522.json) ## Summary The Welsh Ambulance Services NHS Trust has awarded a contract for a Patient Management System for the NHS 111 Wales service. The procurement process used a limited award procedure without prior publication, due to the urgent need to replace legacy software before the 20th May 2024 deadline. The contract, valued at £2,335,000, was signed on 20th December 2023 and requires full implementation by 30th April 2024. The system is crucial for call handling efficiency and seamless service provision, emphasising interoperability, quality, and patient safety. This tender for the Patient Management System by the Welsh Ambulance Services NHS Trust offers opportunities for SMEs supplying healthcare technology solutions. Businesses capable of providing software, infrastructure hardware, and ongoing support services are well-suited to compete. The urgent need for system replacement creates a demand for swift and reliable solution providers who can deliver within tight deadlines and meet complex integration requirements important for patient care and service efficacy. ## Notice This contract is for the provision of a patient management system to be deployed within the NHS 111 Wales service. The software solution is required to capture and record all calls received by the NHS 111 Wales service and meet all aspects patient management requirements to enable Welsh Ambulance Services call handlers and clinical contact centre staff deal with more than a million calls every year, 24/7 and 365 days a year. In addition, the contract is for the supply of professional services to enable the implementation and training of the solution, supply of infrastructure hardware and as well as the relevant software licences for the software application itself this contract is also for the supply of the associated ongoing software support and maintenance services of the patient management system supplied. ### Lot Information Lot 1 This contract is for the provision of a patient management system to be deployed within the NHS 111 Wales service. The software solution is required to capture and record all calls received by the NHS 111 Wales service and meet all aspects patient management requirements to enable Welsh Ambulance Services call handlers and clinical contact centre staff deal with more than a million calls every year, 24/7 and 365 days a year. The patient management system is required to enable the full management of all 111 calls received by the Welsh Ambulance Services including, but not limited to, the ability to capture a complete record of all telephone calls received such as call times and actions taken. The solution must be able to fully integrate with the Welsh Ambulance Services cisco telephone system and interface with the Welsh Ambulance Services 999 ambulance call queue, NHS 111 Wales non-clinical decision support software and NHS 111 Wales clinical decision support software (supplied separately). The patient management system is required to recognise clinical coding systems to enable calls to be categorised and prioritised, support a gazetteer, enable clinical data collection as well as support operational and management reporting. The solution is required to be able to support access to the NHS 111 Wales service via video and provide an intuitive, safe interface for end users. In addition, this requirement is for the supply of professional services to enable the implementation and training of the solution, supply of infrastructure hardware and as well as the relevant software licences for the software application itself this requirement is also for the supply of the associated ongoing software support and maintenance services of the patient management system supplied. Options: Option to extend for a further period of 24 months in annual increments or for the full 24-month period at the sole discretion of the contracting authority. ### Procurement Information The legacy software currently utilised by the NHS 111 Wales service must be replaced as the software has reached end of life and the contract will expire on the 20th May 2024. A competitive dialogue procurement was undertaken to procure a replacement solution and a contract awarded but following a joint review of the project with the supplier a decision was reached to end the delivery of the replacement software solution. There is now an urgent need to replace the legacy software and the replacement must be fully implemented and go-live by the 30th April 2024, to safely decommission the legacy software and transition to the new software solution. This is to ensure NHS 111 Wales service provision can continue, with minimal disruption, in the interim to any future national NHS 111 Wales and urgent primary care strategic plans for a longer-term solution. It is essential disruption is kept to a minimum whilst minimising implementation risks. Key requirements include: (1) Must be available for implementation without any further implications to develop and test the software whilst recognising configuration of the solution would be required. (2) Must be able to interface with the non-clinical decision support software and the patient management system without any constrained development time required. (3) End Users of the system must be able to be trained in the implementation timeframe available including training in the use of the clinical algorithms. (4) Data and information are required to be easily exported and information feeds provided to link the Welsh Ambulance Service internal data warehouse. (5) The system should be able to integrate with the Welsh Ambulance Services existing 999 system without significant impact to either system to allow improved call handling efficiencies as many calls originate from the 999 service as well as calls being passed from the 111 service to the 999 system. Additional factors taken into consideration include quality and patient safety, business needs, access to the technology, the strategic fit and the supplier's capacity and capability. The solution is required to maintain interoperability with NHS Wales Local Health Boards' urgent primary care systems. The level of complexity and the associated implementation lead-times have been considered as well as the impact upon end users of the system to minimise training complexities given the urgent need. ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=137522 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Jan 2024 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 20 Dec 2023 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £4,675,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | WELSH AMBULANCE SERVICES NHS TRUST | | Locality | CWMBRAN | | Post town | Newport | | Postcode | NP44 3AB | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL53 Gwent Valleys | | Local authority | Torfaen | | Electoral ward | Llantarnam | | Westminster constituency | Torfaen | | Delivery location | TLL Wales | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | MIS EMERGENCY SYSTEMS | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems - 48100000 - Industry specific software package - 48800000 - Information systems and servers - 48810000 - Information systems - 48814000 - Medical information systems ## Release History - 24 Jan 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=137522 - 20 Dec 2023 at 00:00 - Award - OJEU - F15 - Voluntary Ex Ante Transparency Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=137522 ## Documents - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=DEC461259 Patient Management System - This contract is for the provision of a patient management system to be deployed within the NHS 111 Wales service. The software solution is required to capture and record all calls received by the NHS 111 Wales service and meet all aspects patient management requirements to enable Welsh Ambulance Services call handlers and clinical contact centre staff deal with more than a million calls every year, 24/7 and 365 days a year. In addition, the contract is for the supply of professional services to enable the implementation and training of the solution, supply of infrastructure hardware and as well as the relevant software licences for the software application itself this contract is also for the supply of the associated ongoing software support and maintenance services of the patient management system supplied. - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JAN464416 Patient Management System - This contract is for the provision of a patient management system to be deployed within the NHS 111 Wales service. The software solution is required to capture and record all calls received by the NHS 111 Wales service and meet all aspects patient management requirements to enable Welsh Ambulance Services call handlers and clinical contact centre staff deal with more than a million calls every year, 24/7 and 365 days a year. In addition, the contract is for the supply of professional services to enable the implementation and training of the solution, supply of infrastructure hardware and as well as the relevant software licences for the software application itself this contract is also for the supply of the associated ongoing software support and maintenance services of the patient management system supplied. ## Notice URLs - http://nwssp.nhs.wales/ourservices/procurement-services/ - https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-137522 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-137522. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-137522.json.