--- title: "Outsourced IT Support Services" ocid: "ocds-kuma6s-138175" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-138175" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-138175.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-138175.json" source: "Sell2Wales" current_stage: "Award" buyer: "LIFE SCIENCES HUB WALES" published: "2024-04-08" --- # Outsourced IT Support Services Buyer: LIFE SCIENCES HUB WALES Current stage: Award OCID: ocds-kuma6s-138175 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-138175) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-138175.json) ## Summary The buying organization, Life Sciences Hub Wales, based in Cardiff, is seeking Outsourced IT Support Services through a tender process. The industry category is services, and the procurement stage is at the award phase. The deadline for submission was on the 16th of February 2024, with the contract being signed on the 28th of March 2024. This tender presents an opportunity for businesses in IT services, consulting, software development, and support, as well as network management services to compete. The successful supplier will need to possess Cyber Essentials Plus certification and comply with the Data Protection Act 2018. The procurement method is open, and the tender aims to provide a fit-for-purpose IT support service to facilitate Life Sciences Hub Wales' business growth and future requirements. ## Notice Life Sciences Hub Wales seeks to procure effective Outsourced IT Support Services provision via a suitably qualified and experienced supplier who will be responsible for installing / implementing, supporting, maintaining, monitoring, and managing an IT infrastructure as part of a comprehensive and fit-for-purpose service that:- is easy to manage and administrate;- is collaborative and communicative;- provides service and contract deliverables quickly and efficiently;- proactively adds value through advice and recommendations to ensure that Life Sciences Hub Wales maintains proportionally effective standards in information / cyber security and data management;- proactively and routinely monitors the Life Sciences Hub Wales network;- provides flexibility to Life Sciences Hub Wales with respect to future requirements and business growth;- is cost-effective from the date of Contract award and as Life Sciences Hub Wales grows; and- manages and/or coordinates with related and relevant third-party providers and vendors, as required in each instance.Life Sciences Hub Wales has limited in-house knowledge and expertise relating to IT matters and is therefore reliant on outsourced expertise; the successful Supplier is expected to operate as an extension to the Life Sciences Hub Wales team, providing timely and expert advice via an open and collaborative working arrangement.Full details of the requirement are provided in the Invitation to Tender document. ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=138175 | | Notice type | S2W Notice - Website Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Apr 2024 | | Submission deadline | 16 Feb 2024 | | Future notice date | Not specified | | Award date | 28 Mar 2024 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Not specified | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | LIFE SCIENCES HUB WALES | | Locality | CARDIFF | | Post town | Cardiff | | Postcode | CF10 4PL | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL52 Cardiff and Vale of Glamorgan | | Local authority | Cardiff | | Electoral ward | Butetown | | Westminster constituency | Cardiff South and Penarth | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | EXCELLENCE IT | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72510000 - Computer-related management services - 72511000 - Network management software services - 72590000 - Computer-related professional services - 72600000 - Computer support and consultancy services - 72610000 - Computer support services - 72700000 - Computer network services ## Release History - 8 Apr 2024 at 11:23 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=138175 - 19 Jan 2024 at 14:02 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=138175 ## Documents - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN463924&idx=12 13th February 2024 - The fifth iteration (v5) of the Clarification Schedule. - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN463924&idx=11 9th February 2024 - The fourth iteration (v4) of the Clarification Schedule. - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN463924&idx=9 8th February 2024 - The third iteration (v3) of the ITT Clarification Schedule. - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN463924&idx=10 8th February 2024 - The third iteration (v3) of the Clarification Schedule, now with description of rack diagram (Q9) - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN463924&idx=7 31st January 2024 - The first iteration (v1) of the ITT Clarification Schedule, provides clarity re tender site visits. - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN463924&idx=8 31st January 2024 - The first iteration (v1) of the ITT Clarification Schedule, provides clarity re tender site visits. - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN463924&idx=4 24th January 2024 - Invitation to Tender Document, provides full details of the requirement and award criteria (v2) - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN463924&idx=6 24th January 2024 - Invitation to Tender Document, provides full details of the requirement and award criteria (v2) - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN463924&idx=5 22nd January 2024 - The first iteration (v1) of the ITT Clarification Schedule, provides clarity re v2 of the ITT doc. - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN463924&idx=1 22nd January 2024 - Invitation to Tender Document, provides full details of the requirement and award criteria. - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN463924&idx=3 19th January 2024 - Qualification Questionnaire. Template for completion and return, as per the Invitation to Tender. - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN463924&idx=2 19th January 2024 - Commercial Response Workbook template - Tenderers must complete and return a Commercial Workbook. ## Notice URLs - http://www.lifescienceshubwales.com - https://excellence-it.co.uk/ - https://www.sell2wales.gov.wales ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-138175. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-138175.json.