---
title: "New Telephony Solution"
ocid: "ocds-kuma6s-138245"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-138245"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-138245.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-138245.json"
source: "Sell2Wales"
current_stage: "Planning"
buyer: "WREXHAM COUNTY BOROUGH COUNCIL"
published: "2024-01-22"
---

# New Telephony Solution

Buyer: WREXHAM COUNTY BOROUGH COUNCIL  
Current stage: Planning  
OCID: ocds-kuma6s-138245

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-138245)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-138245.json)

## Summary

The Wrexham County Borough Council has initiated a tender process for a new Telephony Solution in the services category. Interested suppliers are requested to provide an overview of their solution by 12noon on Friday 9th February 2024. The Council's contact person for this procurement is Tashi Jackson located in Wrexham with postal code LL11 1AR. The procurement stage is currently at the planning phase, with the deadline for submissions specified in the rationale provided.

This tender by the Wrexham County Borough Council presents an opportunity for businesses in the software package and IT services industry to engage with a public contracting process. Companies specialising in software development, IT consulting, and related services are well-suited to compete for this contract. By registering interest through the Sell2Wales website, businesses can access additional information regarding the procurement process and potentially participate in the upcoming tender for the new Telephony Solution.

## Notice

Wrexham County Borough Council have a hosted contact centre (Nice CXone), a back office On-Premise Avaya solution and an integration with PCI Pal with all contracts scheduled to end March 2025.As part of the exploratory work ahead of a new contract, we are looking to engage with suppliers in this marketplace.Please see the attached PDF for full information.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=138245.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=138245 |
| Notice type | S2W Notice - Website Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jan 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WREXHAM COUNTY BOROUGH COUNCIL |
| Locality | WREXHAM |
| Post town | Llandudno |
| Postcode | LL11 1AR |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL34 Flintshire and Wrexham |
| Local authority | Wrexham |
| Electoral ward | Grosvenor |
| Westminster constituency | Wrexham |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 22 Jan 2024 at 10:54 - Planning - S2W Notice - Website Prior Information Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=138245

## Notice URLs

- https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=138245

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-138245. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-138245.json.