---
title: "HDD-DCO-23-68 Freshservice Licences"
ocid: "ocds-kuma6s-140853"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-140853"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-140853.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-140853.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES"
published: "2024-04-19"
---

# HDD-DCO-23-68 Freshservice Licences

Buyer: NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES  
Current stage: Award  
OCID: ocds-kuma6s-140853

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-140853)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-140853.json)

## Summary

The NHS Wales Shared Services Partnership-Procurement Services has awarded the contract for the provision of Freshservice licences to Tet Ltd. The procurement stage was an award, and the contract was signed on 27th March 2024. The title of the tender is "HDD-DCO-23-68 Freshservice Licences," falling under the goods category. The total contract value is £138,192. The location of the buying organisation is in Carmarthen, Wales.

This tender for Freshservice licences presents an opportunity for businesses involved in operating system enhancement and license management software packages to compete. Tet Ltd was awarded the contract, signifying potential business growth opportunities in supplying IT service management tools. Businesses looking to provide digital solutions for managing IT operations could find this tender suitable for expanding their services within the healthcare industry.

## Notice

Hywel Dda Health Board ("HDUHB") has awarded a contract for the provision of Freshservice licences across the Health Board. This contract is a renewal to provide the Digital Services team with access to their Information Technology Service Management (ITSM) toolset platform. The requirement is utilised to actively manage all the Health Boards Information Technology (IT) operations including service desk, incidents and asset management. The platform is essential for the Digital Service team to ensure compliance with normal industry practice and without they will have no system to manage their IT operations including managing calls, resolving incidents and managing IT assess and infrastructure. This would significantly impact the digital service provision within the Health Board.The Shared Business Services ("SBS") Digital Workplace Solutions framework agreement (SBS/19/AB/WAB/9411) Provides a compliant route to market for the procurement of full end-to-end IT solutions, and individual elements of IT solutions. The digital framework can ensure delivery of effective consumer-oriented technologies that meet your requirements across a range of IT infrastructure areas.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=140853 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Apr 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Mar 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £138,192 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES |
| Locality | CARMARTHEN |
| Post town | Swansea |
| Postcode | SA31 3BB |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL42 South West Wales |
| Local authority | Carmarthenshire |
| Electoral ward | Carmarthen Town West |
| Westminster constituency | Caerfyrddin |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TET |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48213000 - Operating system enhancement software package
- 48218000 - License management software package

## Release History

- 19 Apr 2024 at 16:27 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=140853

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- http://www.tet.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-140853. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-140853.json.