---
title: "Housing Management System"
ocid: "ocds-kuma6s-141910"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-141910"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-141910.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-141910.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "WREXHAM COUNTY BOROUGH COUNCIL"
published: "2025-01-21"
---

# Housing Management System

Buyer: WREXHAM COUNTY BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-kuma6s-141910

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-141910)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-141910.json)

## Summary

Wrexham County Borough Council has completed its procurement process for a comprehensive cloud-hosted Housing Management System (HMS). The tender, titled "Housing Management System," falls under the industry category of general public services and covers the UKL23 region. The procurement, conducted through an open procedure, reached the award stage on 14 January 2025, with Capita Business Services Ltd as the chosen supplier. Key dates in the procurement journey included an extended submission deadline to 17 July 2024, with bids ranging between £994,815 and £4,068,529. The contract is active, with a duration of 1800 days and potential extension options.

This contract presents significant business growth opportunities, particularly for firms specialising in cloud-based software solutions, property management, and digital transformation services. The new HMS will replace the existing housing management solution, introducing advanced mobile and self-serve functionalities. Businesses with expertise in integrating data systems and enhancing user experience through digital platforms will find this project aligns well with their capabilities. The successful implementation of this system will improve data quality, ensure regulatory compliance, and enhance customer service at multiple levels, thus offering a substantial market for related technological services and support.

## Notice

Following an Open Tender, Wrexham County Borough Council has procured a comprehensive cloud-hosted Housing Management System (HMS) to help manage its portfolio of Council owned dwellings that currently totals just over 11,000. The system will also be used to manage Council owned blocks, leasehold properties, properties used for homelessness, garages, garage plots, traveller plots, offices and shops, as well as sold properties where necessary.

### Lot Information

Lot 1

Wrexham County Borough Council has procured a comprehensive cloud-hosted Housing Management System (HMS) from a single supplier to help manage its portfolio of Council owned dwellings. The system will also be used to manage Council owned blocks, leasehold properties, properties used for homelessness, garages, garage plots, traveller plots, offices and shops, as well as sold properties where necessary. The Housing Management Software Solution will allow for a fully integrated, total housing solution with extensive mobile and self-serve functionality. The solution will manage all aspects of the service and replace the current Housing Management Solution, in addition to third party software as well as multiple Access databases and Excel documents, which are currently in use. The solution will enable WCBC to improve its information quality and availability across the organisation for staff, contractors and customers while enabling the effective delivery of a full range of housing management functions, which will transform service delivery through channel shifting, mobile working and related services. The system must create a single view of a person/property record, eradicating any double handling of information and removing a reliance on paper processing and the risk of data protection breaches. Wrexham County Borough Council expects the new system to improve customer service and satisfaction at every level, resolve queries at first point of contact, and embrace the use of mobile working, social media and the self-service channel shift. Wrexham County Borough Council aims to use the system to enhance property investment planning for its housing stock by providing more complete and timely information to inform its financial decision-making.

Renewal: Option to extend for a further four (4) years in two (2) year increments.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=141910 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jan 2025 |
| Submission deadline | 8 Jul 2024 |
| Future notice date | Not specified |
| Award date | 14 Jan 2025 |
| Contract period | Not specified |
| Recurrence | 12 months prior to end of Contract |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WREXHAM COUNTY BOROUGH COUNCIL |
| Locality | WREXHAM |
| Post town | Llandudno |
| Postcode | LL11 1AR |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL34 Flintshire and Wrexham |
| Local authority | Wrexham |
| Electoral ward | Grosvenor |
| Westminster constituency | Wrexham |
| Delivery location | TLL23 Flintshire and Wrexham |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 48517000 - IT software package
- 72222300 - Information technology services
- 72268000 - Software supply services

## Release History

- 21 Jan 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=141910
- 21 Jun 2024 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=141910
- 10 Jun 2024 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=141910
- 3 Jun 2024 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=141910

## Documents

- https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JUN479797
  Housing Management System - Wrexham County Borough Council is looking to procure and implement a comprehensive cloud-hosted Housing Management System (HMS) from a single supplier to help manage its portfolio of Council owned dwellings that currently totals just over 11,000. The system will also be used to manage Council owned blocks, leasehold properties, properties used for homelessness, garages, garage plots, traveller plots, offices and shops, as well as sold properties where necessary.
- https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JAN497215
  Housing Management System - Following an Open Tender, Wrexham County Borough Council has procured a comprehensive cloud-hosted Housing Management System (HMS) to help manage its portfolio of Council owned dwellings that currently totals just over 11,000. The system will also be used to manage Council owned blocks, leasehold properties, properties used for homelessness, garages, garage plots, traveller plots, offices and shops, as well as sold properties where necessary.

## Notice URLs

- https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-141910
- https://etenderwales.bravosolution.co.uk/
- https://wrexham.gov.uk
- https://www.wrexham.gov.uk
- https://www.wrexham.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-141910. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-141910.json.