---
title: "Service Desk IT Service Management Software"
ocid: "ocds-kuma6s-142627"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-142627"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-142627.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-142627.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "LLYWODRAETH CYMRU / WELSH GOVERNMENT"
published: "2024-07-01"
---

# Service Desk IT Service Management Software

Buyer: LLYWODRAETH CYMRU / WELSH GOVERNMENT  
Current stage: Award  
OCID: ocds-kuma6s-142627

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-142627)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-142627.json)

## Summary

The Welsh Government, represented by Llywodraeth Cymru, has awarded a contract for Service Desk IT Service Management Software. The procurement process was initiated as a tender and was successfully awarded to Freshworks. The contract is valued at £27,360 GBP. The location of the buying organisation is in Cathays Park, Cardiff. The main procurement category is services related to contact management and database software packages.

This tender presents an opportunity for IT service providers specialising in helpdesk management software to engage in business with the Welsh Government. The procurement stage has reached the award phase, indicating a closed process. Businesses interested in providing IT service management solutions would find this tender suitable for growth opportunities. The awarded contract signifies active engagement between the Welsh Government and Freshworks, providing a clear pathway for successful business collaborations in the IT services sector.

## Notice

IT service management software to assist helpdesk management for Hwb.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=142627 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Jul 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Jul 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £27,360 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LLYWODRAETH CYMRU / WELSH GOVERNMENT |
| Locality | CAERDYDD / CARDIFF |
| Post town | Cardiff |
| Postcode | CF10 3NQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Cathays |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48333000 - Contact management software package
- 48611000 - Database software package

## Release History

- 1 Jul 2024 at 16:14 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=142627

## Notice URLs

- http://gov.wales

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-142627. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-142627.json.