--- title: "Provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area" ocid: "ocds-kuma6s-142707" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-142707" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-142707.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-142707.json" source: "Sell2Wales" current_stage: "Award" buyer: "NEATH PORT TALBOT COUNTY BOROUGH COUNCIL" published: "2025-02-25" --- # Provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area Buyer: NEATH PORT TALBOT COUNTY BOROUGH COUNCIL Current stage: Award OCID: ocds-kuma6s-142707 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-142707) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-142707.json) ## Summary Neath Port Talbot County Borough Council has completed the tendering process and awarded the contract for the provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area. The call monitoring service, with an estimated value of £836,000, was awarded to Galw Gofal and aligns under the General public services industry category. The procurement employed an open procedure, and the contract was signed on 27 January 2025. The Call Monitoring Service supports around 2400 subscribers in the region UKL17 and is intended to function seamlessly with the Mobile Response Service, ensuring comprehensive community support in non-medical emergencies. The awarded contract runs for four years, with an option to extend up to an additional 24 months based on performance. This procurement offers a significant growth opportunity for businesses specialising in technology-enabled care, call monitoring, and emergency response services. Companies with expertise in providing comprehensive care and support for vulnerable populations, including older individuals, those with physical impairments or cognitive difficulties, and those at risk of falling, will find substantial opportunities within this tender. The open procurement method and the potential for extension provide a stable long-term partnership with the council, promoting business expansion and service innovation. ## Notice See description of procurement ### Lot Information Call Monitoring Service Neath Port Talbot Council have made an award for the provision of a Community Call Monitoring Service for the unitary borough area of Neath Port Talbot (NPT). The service will play a key role in our continued approach of supporting greater independence, choice and control so people can live more independently for longer. The service tendered is a county-wide Call Monitoring Service that aims to respond to alerts raised by around 2400 subscribers at contract start, with Lifeline or and/or other Technology Enabled Care equipment installed. This service will be complimentary by a new, county-wide Mobile Response Service (commissioned as a separate Lot) where both providers will need to seamlessly work together to offer an overall, responsive service to subscribers in Neath Port Talbot. The Council has been informed there are no TUPE implications for this Lot. The Service aims to help people to remain living independently in instances where, without additional wrap around support, they may require more intrusive support, such as residential care services. Lifeline and TEC services can be used by any age group and we are particularly keen to promote the use for older people as part of an overall preventive ageing well approach, and/or targeted at individuals in the over 75 age group. However, TEC can be used by anyone who is vulnerable or at risk, whatever their age, who: * is becoming increasingly frail * is at risk of falling * is struggling to cope at home, and may be regularly admitted to A&E/hospital * needs support when dealing with risks in the home such as fire or flood * has sensory or physical impairment * has special needs such as learning difficulties * has cognitive difficulties such as failing memory * is an informal or formal carer Lot 1 - Contract period will be for 4 years with the option to extend up to a further 24 mths subject to agreement and performance. Mobile Response Service Neath Port Talbot Council has been unable to make an award for this Lot until longer term collaborative funding is secured. ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=142707 | | Notice type | OJEU - F21 - Social And other Specific Services (Public Contracts) | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Feb 2025 | | Submission deadline | 25 Nov 2024 | | Future notice date | 12 Sep 2024 | | Award date | 27 Jan 2025 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £836,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Unsuccessful | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | NEATH PORT TALBOT COUNTY BOROUGH COUNCIL | | Locality | PORT TALBOT | | Post town | Swansea | | Postcode | SA13 1PJ | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL4 Mid and South West Wales | | ITL 3 | TLL44 Neath Port Talbot | | Local authority | Neath Port Talbot | | Electoral ward | Aberavon | | Westminster constituency | Aberafan Maesteg | | Delivery location | TLL17 Bridgend and Neath Port Talbot | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | GALW GOFAL | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 75200000 - Provision of services to the community - 85000000 - Health and social work services - 85323000 - Community health services - 98000000 - Other community, social and personal services ## Release History - 25 Feb 2025 at 00:00 - Award - OJEU - F21 - Social And other Specific Services (Public Contracts) - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=142707 - 25 Oct 2024 at 00:00 - Tender - OJEU - F21 - Social And other Specific Services (Public Contracts) - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=142707 - 3 Jul 2024 at 00:00 - Planning - OJEU - F21 - Social And other Specific Services (Public Contracts) - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=142707 ## Documents - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JUL483080 Provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area - See description of procurement - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=OCT493629 Provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area - See description of procurement - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=FEB497952 Provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area - See description of procurement ## Notice URLs - http://www.npt.gov.uk - https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-142707 - https://etenderwales.bravosolution.co.uk/home.html ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-142707. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-142707.json.