---
title: "Microsoft Dynamics 365 Customer Relationship Management (D365 CRM) System"
ocid: "ocds-kuma6s-143880"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-143880"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-143880.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-143880.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "WELSH REVENUE AUTHORITY"
published: "2024-10-02"
---

# Microsoft Dynamics 365 Customer Relationship Management (D365 CRM) System

Buyer: WELSH REVENUE AUTHORITY  
Current stage: Award  
OCID: ocds-kuma6s-143880

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-143880)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-143880.json)

## Summary

The Welsh Revenue Authority has completed the award stage of a procurement process for the development and customisation of its Microsoft Dynamics 365 Customer Relationship Management (D365 CRM) system to enhance operational processes and customer engagement around unauthorised disposals. The contract, categorised under IT services including consulting, software development, Internet, and support, was awarded to Stable Resources Ltd. The tender process was open, and the contract was signed on 2nd October 2024. The procurement process involved four bids and was conducted under the standard terms and conditions for services of the Welsh Revenue Authority.

This tender offers significant opportunities for businesses focusing on IT services, particularly in consulting and software development. Companies specialising in CRM systems and those with experience in government projects would find this contract beneficial for business growth. Additionally, IT firms that can support and customise software solutions for enhancing operational processes are well-suited to compete in such procurements. The project not only elevates the winning firm’s portfolio but also positions them advantageously for future government contracts in the IT sector.

## Notice

This contract is for development and customisation of the WRA's Microsoft Dynamics 365 Customer Relationship Management (D365 CRM) system to enhance our operational processes and customer engagement around unauthorised disposals.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=143880 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2024 |
| Submission deadline | 3 Sep 2024 |
| Future notice date | Not specified |
| Award date | 2 Oct 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £36,225 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WELSH REVENUE AUTHORITY |
| Locality | MERTHYR TYDFIL |
| Post town | Cardiff |
| Postcode | CF48 1UZ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Merthyr Tydfil |
| Electoral ward | Cyfarthfa |
| Westminster constituency | Merthyr Tydfil and Aberdare |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | STABLE RESOURCES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 2 Oct 2024 at 16:20 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=143880
- 16 Aug 2024 at 14:44 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=143880

## Documents

- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG488291&idx=2
  16th August 2024 - Specification
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG488291&idx=3
  16th August 2024 - WRA Terms and Conditions for Services
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG488291&idx=1
  16th August 2024 - IT and Security Questionnaire

## Notice URLs

- http://gov.wales/funding/fiscal-reform/welsh-revenue-authority
- https://www.sell2wales.gov.wales

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-143880. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-143880.json.