---
title: "Customer Satisfaction Survey of the Business Wales Service"
ocid: "ocds-kuma6s-145174"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-145174"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-145174.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-145174.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "LLYWODRAETH CYMRU / WELSH GOVERNMENT"
published: "2025-01-27"
---

# Customer Satisfaction Survey of the Business Wales Service

Buyer: LLYWODRAETH CYMRU / WELSH GOVERNMENT  
Current stage: Award  
OCID: ocds-kuma6s-145174

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-145174)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-145174.json)

## Summary

The Welsh Government, through its Corporate Procurement Services based in Cardiff, recently awarded a contract to Beaufort Research Limited for conducting a Customer Satisfaction Survey of the Business Wales Service. This service supports micro businesses and SMEs in Wales. The contract, under the industry category of Research and Development Consultancy Services, started in January 2025 and is expected to conclude by March 2028. The procurement process followed an open tender method, with the tender period closing in November 2024 and the award made in December 2024.

This tender provides significant opportunities for businesses specialising in market and economic research services. Companies with expertise in conducting comprehensive surveys and client satisfaction studies will find this project well-suited to their skill set. The contract involves carrying out periodic surveys every six months and offers the possibility of annual extensions, making it an excellent growth opportunity for businesses capable of delivering high-quality research outputs. Additionally, the long-term nature of the contract can provide a stable revenue stream and foster a strong partnership with the Welsh Government.

## Notice

Business Wales is the Welsh Government's bilingual business support service and is the key delivery mechanism for supporting Micro Businesses and SMEs in Wales. This contract is for the delivery a customer satisfaction survey to be carried out with those business Wales Clients who have accessed the service in the previous 6 months. Each survey will consist of 300 interviews and be undertaken at 6 monthly intervals.The contract will run for an initial 12 month period with the option to extend, on an annual basis, for two further 12 month periods and, if required, a final 4 month extension period.It is anticipated that the contract will begin in December 2024 and come to an end in March 2028.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145174 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jan 2025 |
| Submission deadline | 13 Nov 2024 |
| Future notice date | Not specified |
| Award date | 22 Jan 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LLYWODRAETH CYMRU / WELSH GOVERNMENT |
| Locality | CAERDYDD / CARDIFF |
| Post town | Cardiff |
| Postcode | CF10 3NQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Cathays |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BEAUFORT RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73000000 - Research and development services and related consultancy services
- 73110000 - Research services
- 73200000 - Research and development consultancy services
- 73210000 - Research consultancy services
- 79310000 - Market research services
- 79311400 - Economic research services

## Release History

- 27 Jan 2025 at 15:27 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145174
- 16 Oct 2024 at 14:08 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145174

## Notice URLs

- http://beaufortresearch.co.uk
- http://wales.gov
- https://etenderwales.bravosolution.co.uk/home.html
- https://www.gov.wales/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-145174. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-145174.json.