---
title: "Charitable CRM System"
ocid: "ocds-kuma6s-145201"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-145201"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-145201.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-145201.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)"
published: "2024-10-11"
---

# Charitable CRM System

Buyer: NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)  
Current stage: Award  
OCID: ocds-kuma6s-145201

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-145201)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-145201.json)

## Summary

NHS Wales Shared Services Partnership-Procurement Services, hosted by Velindre University NHS Trust, has awarded a contract for a Charitable Customer Relationship Management (CRM) system. The project falls under the industry category of Information Technology Services (CPV code 72222300) and is located in Cardiff. The award, dated 11th October 2024, marks the transition from the tender stage to the award stage of the procurement process. The contract, which is worth £100,000, was signed on 5th September 2024 and will run until 31st January 2026, with an option to extend until 31st July 2029. This procurement aims to streamline administrative tasks and incorporate integrated lottery and raffle modules, all while maintaining compliance with the Gambling Commission's licensing requirements.

This tender presents a significant opportunity for businesses specialising in IT services, particularly those experienced with CRM systems and the charity sector, to collaborate with NHS Wales. Companies that can offer robust CRM solutions equipped with analytical, reporting, and automation features would be particularly well-suited. The successful fulfilment of this contract not only provides immediate financial benefits but also boosts potential future contracts through proven capability and reliability in handling regulatory-compliant solutions for healthcare-related charities. Businesses aiming for growth and recognition in providing specialised IT services to public sector clients should find this contract highly advantageous.

## Notice

A Customer Relationship Management (CRM) system is an essential tool for many charities. It brings together all a charity's relationships into one place, with features for analysis, reporting, and automation.Cardiff and Vale UHB's Health Charity has a requirement for a Charitable CRM System as their annual income has reached a certain threshold which means a licence from the Gambling Commission is essential to continue to operate.The awarded platform will simplify administrative tasks, provide fully integrated lottery and raffle modules whilst being fully licenced and regulated by the Gambling Commission.The contract is awarded until the 31st January 2026 with an option to extend up to the 31st July 2029.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145201 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Oct 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 5 Sep 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST) |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF15 7QZ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Taff's Well |
| Westminster constituency | Cardiff North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CMAC COMPUTER SYSTEMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 11 Oct 2024 at 15:23 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145201

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-145201. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-145201.json.