--- title: "Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring" ocid: "ocds-kuma6s-145433" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-145433" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-145433.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-145433.json" source: "Sell2Wales" current_stage: "Award" buyer: "WALES AND WEST HOUSING ASSOCIATION LTD" published: "2025-05-09" --- # Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring Buyer: WALES AND WEST HOUSING ASSOCIATION LTD Current stage: Award OCID: ocds-kuma6s-145433 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-145433) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-145433.json) ## Summary The procurement process initiated by Wales and West Housing Association Ltd involves seeking a contractor for the provision of Out of Hours Telephony Services and Remote Fire Alarm Equipment Monitoring across Wales. The buyer, based in Cardiff, operates within the housing and community amenities sector. This active procurement was announced on 21st October 2024, with the tender period closing on 22nd November 2024. The open procedure is part of the services procurement category and will be conducted electronically through the eTenderwales platform. The procurement method aims to ensure fair competition and transparency in selecting a service provider capable of dealing with responsive repairs and remote monitoring of fire alarm systems. This tender presents significant opportunities for businesses specializing in telephony services and alarm monitoring, particularly those with experience in responding to repair needs and managing security monitoring for housing. Companies that are members of or hold equivalent recognition to the Telecare Services Association and the Information Commissioner's Office Data Protection Register would be well-suited to compete. This opportunity supports business growth by aligning with community benefits intended to enhance economic and social objectives. With a potential contract duration of up to two years, and possible renewals, it offers an attractive engagement for firms looking to expand their client base in the public housing sector. ## Notice Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary. ### Lot Information Lot 1 Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary. Renewal: 2 x 12 month periods ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145433 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 9 May 2025 | | Submission deadline | 22 Nov 2024 | | Future notice date | Not specified | | Award date | 9 May 2025 | | Contract period | Not specified | | Recurrence | Following conclusion of this contract or at any earlier time subject early termination of the agreement. | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Cancelled | | Awards status | Unsuccessful | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WALES AND WEST HOUSING ASSOCIATION LTD | | Locality | CARDIFF | | Post town | Cardiff | | Postcode | CF14 5DU | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL52 Cardiff and Vale of Glamorgan | | Local authority | Cardiff | | Electoral ward | Llanishen | | Westminster constituency | Cardiff North | | Delivery location | TLL Wales | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79510000 - Telephone-answering services - 79512000 - Call centre - 79711000 - Alarm-monitoring services ## Release History - 9 May 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145433 - 21 Oct 2024 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145433 ## Documents - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=OCT493075 Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring - Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary. - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=MAY511124 Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring - Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary. ## Notice URLs - https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-145433 - https://etenderwales.bravosolution.co.uk/home.html - https://www.wwha.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-145433. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-145433.json.