--- title: "IT Service Management System" ocid: "ocds-kuma6s-145507" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-145507" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-145507.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-145507.json" source: "Sell2Wales" current_stage: "Tender" buyer: "SENEDD CYMRU / WELSH PARLIAMENT" published: "2024-10-25" --- # IT Service Management System Buyer: SENEDD CYMRU / WELSH PARLIAMENT Current stage: Tender OCID: ocds-kuma6s-145507 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-145507) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-145507.json) ## Summary The Senedd Cymru / Welsh Parliament is initiating a public procurement process for an IT Service Management System aimed at enhancing their core IT operations, which include Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management, and Asset and Configuration Management. This tender falls under the services category and is being conducted through a restricted procedure. Located in Cardiff Bay, the initial contract term is five years with an option to extend for an additional two years. The tender process is in the active stage, and the deadline for submissions is 27th November 2024 at 10:00 AM, with electronic submissions required via the eTender Wales platform. This tender presents a significant growth opportunity for service management software providers, particularly those experienced in delivering comprehensive IT service solutions. Businesses specialising in IT service management, with capabilities in handling complex IT processes, will be well-suited for this contract. The potential for a seven-year partnership offers long-term business stability, making it an attractive proposition for companies aiming to expand their client base within the public sector, particularly those familiar with working under predetermined regulatory and legislative frameworks. ## Notice The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management). The contract will be for an initial 5 year period, with the option to extend for a further 2 years. ### Lot Information Lot 1 The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management). The contract will be for an initial 5 year period, with the option to extend for a further 2 years. Renewal: There is the option to extend the contract for a further 2 year period after the initial 5 year duration is up. If the contract extension is taken up, the contract will be up for renewal in 2032. ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145507 | | Notice type | OJEU - F2 - Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Oct 2024 | | Submission deadline | 27 Nov 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | The contract has an option to extend for a further 2 years after the initial 5 year period. If the extension period is taken up, the contract will need to be renewed in 2032 and therefore a further notice will be published in 2031. | ## Values | Field | Value | | --- | --- | | Tender value | £284,000 | | Lots value | £284,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SENEDD CYMRU / WELSH PARLIAMENT | | Locality | CARDIFF | | Post town | Cardiff | | Postcode | CF99 1SN | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL52 Cardiff and Vale of Glamorgan | | Local authority | Cardiff | | Electoral ward | Butetown | | Westminster constituency | Cardiff South and Penarth | | Delivery location | TLL Wales | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72260000 - Software-related services ## Release History - 25 Oct 2024 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145507 ## Documents - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=OCT493647 IT Service Management System - The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management). The contract will be for an initial 5 year period, with the option to extend for a further 2 years. ## Notice URLs - http://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145507 - https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-145507 - https://etenderwales.bravosolution.co.uk - https://www.senedd.wales.org/abthome/abt-procurement.htm ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-145507. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-145507.json.