---
title: "IT Support Services for AOC ALW"
ocid: "ocds-kuma6s-145547"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-145547"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-145547.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-145547.json"
source: "Sell2Wales"
current_stage: "Tender"
buyer: "ADDYSG OEDOLION CYMRU | ADULT LEARNING WALES"
published: "2024-10-24"
---

# IT Support Services for AOC ALW

Buyer: ADDYSG OEDOLION CYMRU | ADULT LEARNING WALES  
Current stage: Tender  
OCID: ocds-kuma6s-145547

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-145547)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-145547.json)

## Summary

Addysg Oedolion Cymru | Adult Learning Wales is seeking a new IT Managed Service Provider (MSP) to enhance their IT operations and assist the internal IT support team. The tender, titled "IT Support Services for AOC ALW", falls under the industry category of IT services, including consulting, software development, and support. The procurement process is in the tender stage with an open procurement method. The procurement location is Cardiff, with the postal code CF10 5NB. Key dates include the tender end period on 6th December 2024 and the anticipated award period concluding on 7th February 2025.

This tender offers significant opportunities for IT firms specialising in cloud environments, particularly those with expertise in Azure and Microsoft tenant management. Companies capable of providing high-level support and optimising hybrid IT infrastructures will find this project beneficial for business growth. The focus on ensuring system efficiency and security, along with compliance with Cyber Essentials certification, makes this an ideal opportunity for IT consultancies and managed service providers that prioritize robust and secure IT solutions.

## Notice

We are seeking a new IT Managed Service Provider (MSP) to enhance our IT operations and collaborate closely with our internal IT support team. Adult Learning Wales (AOC|ALW) has recently transitioned from a largely on-premises infrastructure to a cloud-based environment using Azure, including an Azure Virtual Desktop environment and Intune-managed endpoints.We are not seeking a traditional MSP model where client agents are installed on every user device with per-device monthly fees. Our internal team will continue to handle day-to-day IT support. Instead, we are looking for high-level support and expertise in managing and optimising our Azure and Microsoft tenant environments, as well as servicing our on-site infrastructure, including firewalls, switches, domain controllers and other network hardware.The selected MSP will focus on ensuring that these systems perform efficiently, are secure, and align with our strategic IT goals. Additionally, they must ensure compliance with Cyber Essentials certification requirements to maintain robust security across our systems.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=145547. (WA Ref:145547)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145547 |
| Notice type | S2W Notice - Website Invitation to Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Oct 2024 |
| Submission deadline | 6 Dec 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ADDYSG OEDOLION CYMRU \| ADULT LEARNING WALES |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF10 5NB |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Butetown |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services

## Release History

- 24 Oct 2024 at 10:59 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145547

## Documents

- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=OCT493604&idx=1
  24th October 2024 - IT Support Services Tender

## Notice URLs

- https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=145547

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-145547. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-145547.json.