---
title: "Replacement Contact Centre Solution"
ocid: "ocds-kuma6s-146164"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-146164"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-146164.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-146164.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "LLYWODRAETH CYMRU / WELSH GOVERNMENT"
published: "2024-11-21"
---

# Replacement Contact Centre Solution

Buyer: LLYWODRAETH CYMRU / WELSH GOVERNMENT  
Current stage: Award  
OCID: ocds-kuma6s-146164

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-146164)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-146164.json)

## Summary

The Welsh Government, located in Cardiff, has recently awarded a service contract titled "Replacement Contact Centre Solution" under the industry category of Call Centre services. This procurement process is in the Award stage as of 21 November 2024. The contract involves the replacement of the existing contact centre platform with a new solution leveraging the Welsh Government's Microsoft Teams environment. Nexus Open Systems Limited, based in Exeter, has been named the supplier, and the contract was signed on 7 November 2024. The total value of the contract is GBP 720,000.

This tender presents significant business opportunities, particularly for businesses specialising in IT services, telecommunications, and call centre operations. Firms with expertise in modernising and maintaining contact centre platforms using Microsoft Teams will find this project a lucrative endeavour. The Welsh Government's commitment to upgrading their contact centre infrastructure suggests a drive for improved public service efficiency, offering a pathway for IT service providers to establish a long-term relationship with a prominent governmental body.

## Notice

This service contract provides the planning, provision and support of a Replacement Contact Centre platform to utilise Welsh Government's Microsoft Teams environment to replace its legacy contact centre platform.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=146164 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Nov 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 7 Nov 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £720,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LLYWODRAETH CYMRU / WELSH GOVERNMENT |
| Locality | CAERDYDD / CARDIFF |
| Post town | Cardiff |
| Postcode | CF10 3NQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Cathays |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NEXUS OPEN SYSTEMS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 21 Nov 2024 at 08:49 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=146164

## Notice URLs

- http://gov.wales

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-146164. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-146164.json.