---
title: "InTouch System Renewal"
ocid: "ocds-kuma6s-146259"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-146259"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-146259.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-146259.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES"
published: "2024-11-22"
---

# InTouch System Renewal

Buyer: NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES  
Current stage: Award  
OCID: ocds-kuma6s-146259

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-146259)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-146259.json)

## Summary

NHS Wales Shared Services Partnership-Procurement Services has awarded a contract titled "InTouch System Renewal" under the industry category of network systems and operating system enhancement software packages. The contract, valued at £32,600, was awarded on 21 October 2024 to Vitalhub (UK) Limited, which is based in London. The procurement process aimed to renew the InTouch system and support, which helps patients check-in for appointments at Cardigan and Aberaeron Integrated Care Centres using self-service kiosks. The tender was part of the planning and award stages, and it operated under the NHS Shared Business Service Audio Visual Solutions and Integrated Operating Theatres 2 framework agreement (SBS10245), ensuring compliance with UK/EU procurement legislation and engaging suppliers with ties to the Welsh economy.

This tender presents significant opportunities for businesses specialising in audio visual solutions, patient check-in systems, and digital signage solutions, especially those with a presence or interest in the Welsh economy. Companies that excel in integrating their technology with existing healthcare systems and enhancing the patient experience through innovative solutions would find this tender particularly advantageous. The award to Vitalhub (UK) Limited underscores the demand for capable suppliers who can deliver efficient, patient-oriented technologies that streamline operations in healthcare settings, thus offering promising growth prospects for similar businesses in this sector.

## Notice

Hywel Dda Health Board ("HDUHB") has awarded a contract for the provision of an InTouch system and support renewal. This contract is utilised to allow patients to check-in to appointments themselves using wall mounted self-service kiosks at Cardigan and Aberaeron Integrated Care Centres. The agreement integrates with Wales Patient Access System (WPAS) to provide appointment information to reduce queue times and lengths at the reception desk. The system provides estimated wait times and directs patients to their wait location to improve the overall patient experience whilst freeing up staff for other critical tasks.The NHS Shared Business Service (SBS) Audio Visual Solutions and Integrated Operating Theatres 2 framework agreement (SBS10245) is compliant with UK/EU procurement legislation and provides a compliant route to source audio visual solutions for operating theatres alongside patient check-in, patient entertainment and digital signage solutions. This framework includes several potential providers who have achieved inclusion on the framework following a qualification process and procurement approached the incumbent provider and one (1) supplier with links to the Welsh economy.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=146259 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Nov 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 Oct 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £32,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES |
| Locality | CARMARTHEN |
| Post town | Swansea |
| Postcode | SA31 3BB |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL42 South West Wales |
| Local authority | Carmarthenshire |
| Electoral ward | Carmarthen Town West |
| Westminster constituency | Caerfyrddin |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VITALHUB (UK |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems

### Codes

- 32427000 - Network system
- 48213000 - Operating system enhancement software package

## Release History

- 22 Nov 2024 at 14:49 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=146259

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- http://www.vitalhub.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-146259. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-146259.json.