---
title: "Cwmtawe Cluster Network Complex Needs Service"
ocid: "ocds-kuma6s-146583"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-146583"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-146583.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-146583.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)"
published: "2025-01-28"
---

# Cwmtawe Cluster Network Complex Needs Service

Buyer: NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)  
Current stage: Award  
OCID: ocds-kuma6s-146583

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-146583)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-146583.json)

## Summary

The NHS Wales Shared Services Partnership-Procurement Services, hosted by Velindre University NHS Trust, has awarded a contract for the "Cwmtawe Cluster Network Complex Needs Service" under the administrative healthcare and health services category. The contract, valued at £120,829, was awarded to Swansea Council for Voluntary Service (SCVS) and signed on 28th January 2025. This service will address unmet needs and support patients with complex issues such as domestic abuse, mental health problems, and substance misuse across the Cwmtawe Cluster area. The procurement process took place via an open tender method, with the tender submission deadline being 3rd January 2025.

This tender represents a significant opportunity for businesses specialising in healthcare services, particularly those with expertise in community health and social work services. By developing and enhancing the Complex Needs Service, businesses can expand their service offerings and collaborate with primary care and third-sector providers. Small to medium enterprises (SMEs) with experience in managing multidisciplinary teams, advocating for patients, and implementing quality assurance systems will be well-suited for this opportunity. Businesses focusing on innovative interventions to support health and wellbeing will find this tender a valuable avenue for growth and community impact.

## Notice

The Provider will need to:Develop the Complex Needs Service across the Cwmtawe Cluster Network, identifying unmet need and bethe central point of contact for referrals to the service- work with individuals from primary care settings to undertake initial assessments. Identify and co-producemeaningful interventions to address identified issues with regard to domestic abuse, mental health and/orsubstance misuse- work with colleagues as an advocate for patients with complex needs across the Cwmtawe Cluster area toidentify and ensure all patients gave full and equitable access to help and support- using a 'Team Around the Family' approach, lead and broker staff in specialist roles and from partner organisations to ensure effective outcomes- to work with third sector providers and service commissioners to ensure that adequate qualityassurance/clinical governance/performance management systems are in place to underpin safe referralprocesses- to implement procedures for signposting and referral to third sector and partner organisations underpinnedby sound information sharing protocols- strengthen and develop links and pathways with other services including but not exclusively private sectorlandlords and specialist providers to increase collaborative working- work closely with local housing teams to ensure communications are clear and people who need help areidentified at the earliest opportunity- help people to maintain their independence, health and wellbeing through innovative interventions thatfully recognise and incorporate each person's strengths- to participate in multi-disciplinary team meetings and input into clinical reviews as deemed appropriate- to manage a budget which can be utilised to fund resources, community activities and therapeuticinterventions as identified- to maintain accurate records and produce regular reports to ensure effective monitoring procedures- to manage a case load

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=146583 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jan 2025 |
| Submission deadline | 3 Jan 2025 |
| Future notice date | Not specified |
| Award date | 28 Jan 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £120,829 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST) |
| Locality | ST ASAPH |
| Post town | Llandudno |
| Postcode | LL17 0JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Taff's Well |
| Westminster constituency | Cardiff North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SCVS (SWANSEA COUNCIL FOR VOLUNTARY SERVICE |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 85 - Health and social work services

### Codes

- 75122000 - Administrative healthcare services
- 85000000 - Health and social work services
- 85100000 - Health services
- 85140000 - Miscellaneous health services
- 85323000 - Community health services

## Release History

- 28 Jan 2025 at 16:36 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=146583
- 5 Dec 2024 at 16:55 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=146583

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- https://etenderwales.bravosolution.co.uk/home.html
- https://etenderwales.bravosolution.co.uk/project_57967

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-146583. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-146583.json.