--- title: "Provision of Telecare and Out of Hours Monitoring" ocid: "ocds-kuma6s-146843" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-146843" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-146843.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-146843.json" source: "Sell2Wales" current_stage: "Planning" buyer: "WREXHAM COUNTY BOROUGH COUNCIL" published: "2024-12-17" --- # Provision of Telecare and Out of Hours Monitoring Buyer: WREXHAM COUNTY BOROUGH COUNCIL Current stage: Planning OCID: ocds-kuma6s-146843 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-146843) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-146843.json) ## Summary Wrexham County Borough Council is planning a procurement process for the "Provision of Telecare and Out of Hours Monitoring" services. This tender, categorized under "Health and social work services," aims to procure Telecare Monitoring Services and an Out of Hours call monitoring service available 24/7, throughout the year, starting in December 2025. Expressions of interest should be submitted via email to the contact person, Sian Milwicz, by 12 noon on the 25th January 2025. This procurement is in the planning stage and seeks providers capable of servicing approximately 3000 users across various locations within the county, including remote areas. This tender offers significant business growth opportunities for providers experienced in Telecare and Assistive Technology service provision. Businesses that can demonstrate capability in receiving and managing emergency calls, installing telecare devices, and ensuring compliance with relevant standards will be well-suited to compete. Small to medium enterprises specialising in health and social services, particularly those with capabilities to provide services in Welsh, will find this an attractive opportunity. The dual lots for monitoring and installation services allow for participation by firms with either or both capabilities, thus broadening the scope for potential growth and partnership. ## Notice Wrexham County Borough Council (WCBC) are seeking Expressions of Interest from providers with the potential of procuring Telecare Monitoring Services for their county-wide service. This will include an 'Out of Hours' call monitoring service for a number of Council departments on a 24 hour, 365 days a year basis and will be due for commencement in December 2025.WCBC wishes to work with a provider who can demonstrate experience of and deliver a comprehensive Telecare Service to a growing number of existing and new users throughout the life of the contract.The successful provider will be responsible for taking calls from various Telecare and Assistive Technology devices, including both dispersed and hardwired devices, and handling Out of Hours calls for the Authority.Wrexham County Borough Council is exploring the possibility of including an optional service for the installation of telecare equipment. Interested suppliers are invited to express interest in either the Telecare Monitoring service (Lot 1) and/or the optional Installation service (Lot 2).It is essential that both elements of this service can be provided in Welsh, and it must be ensured that Welsh-speaking staff are available to support clients when required.The service will support a total of approximately 3000 users, consisting of 700 hardwired devices, in various Schemes such as Warden controlled properties and Extra Care schemes, and approximately 2300 dispersed units out in the community.The installation of telecare equipment will be provided across the entire geographical area of the County, which may include remote, hard to reach locations________________________________________Requirements - Lot 1The following list is not exhaustive but should be used as a guide to the primary requirements WCBC is looking for in a Telecare Monitoring Service:* Receiving and responding to emergency and non-emergency calls from telecare devices, including falls detectors, personal alarms, and other telecare equipment.* Monitoring service availability to ensure 24/7 operational support, including Out of Hours coverage (evenings, weekends, and holidays).* Timely and appropriate responses, including escalating calls as required, contacting family members, carers, or emergency services when necessary.* Data management, ensuring all calls and responses are logged and recorded in line with regulatory and data protection requirements.________________________________________Requirements - Lot 2The following list is not exhaustive but should be used as a guide to the primary requirements WCBC is looking for in the provision of the installation of Telecare equipment:* Installing telecare devices in client homes, including falls detectors, personal alarms, and other equipment as specified by the authority.* Testing and configuring the devices to ensure they are fully operational and compatible with the monitoring service.* Client training and support during installation to ensure that individuals understand how to use the devices effectively.TimescalesPlease e-mail an overview of your solution to Sian Milwicz, Commissioning and Contracts Manager at sian.milwicz@wrexham.gov.uk by 12 noon on the 25th January 2025.Please ensure you only submit information that is relevant to the detail outlined above.Also, that accreditations related to the Telecare Services Association's (TSA) Quality Standards Framework (QSF), and the Technical Standard BS8521-2 signalling protocol (also known as NowIP) and TS50134-9 (SCAIP/CENELEC) are attached.Please include the reference 'Proc-24-240' in the subject heading of your email response.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=146843. ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=146843 | | Notice type | S2W Notice - Website Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Dec 2024 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Not specified | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WREXHAM COUNTY BOROUGH COUNCIL | | Locality | WREXHAM | | Post town | Llandudno | | Postcode | LL11 1AR | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL3 North Wales | | ITL 3 | TLL34 Flintshire and Wrexham | | Local authority | Wrexham | | Electoral ward | Grosvenor | | Westminster constituency | Wrexham | | Delivery location | Not specified | ## CPV Codes ### Divisions - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 85000000 - Health and social work services - 85320000 - Social services - 85323000 - Community health services - 98000000 - Other community, social and personal services ## Release History - 17 Dec 2024 at 15:49 - Planning - S2W Notice - Website Prior Information Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=146843 ## Notice URLs - https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=146843 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-146843. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-146843.json.