---
title: "P0216B - HDD-DCO-24-17 Freshservice Licence Renewal"
ocid: "ocds-kuma6s-148119"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-148119"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-148119.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-148119.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES"
published: "2025-02-12"
---

# P0216B - HDD-DCO-24-17 Freshservice Licence Renewal

Buyer: NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES  
Current stage: Award  
OCID: ocds-kuma6s-148119

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-148119)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-148119.json)

## Summary

The NHS Wales Shared Services Partnership - Procurement Services has completed the award stage for the procurement process titled "P0216B - HDD-DCO-24-17 Freshservice Licence Renewal." This procurement relates to the Digital Services sector, specifically for the renewal of Freshservice licences to manage the Health Board's IT service operations, including service desk, incidents, and asset management. The procurement falls under the goods category, with the CPV classification of Operating System Enhancement Software Package. The contract, valued at £404,221.80, was signed on 19th December 2024, and the supplier is Tet Limited, headquartered in London, located at 111 Charterhouse Street, EC1M6AW. The procurement process was compliant with UK/EU legislation and was conducted via the NHS Shared Business Service (SBS) Digital Workplace Solutions framework agreement.

This tender presents vital opportunities for businesses involved in IT service management tools and digital frameworks. Companies that specialise in providing comprehensive IT solutions and managing digital service platforms would find this procurement particularly relevant. The procurement process involved a qualification stage ensuring that only the most competent providers were considered, indicating a high-value contract well-suited for companies capable of delivering advanced ITSM solutions. By successfully securing such contracts, businesses can significantly enhance their portfolio, demonstrating their ability to meet stringent compliance and service delivery standards required in the healthcare sector.

## Notice

Hywel Dda Health Board ("HDUHB") has awarded a contract for the provision of Freshservice licences across the Health Board. This contract is a renewal to provide the Digital Services team with access to their Information Technology Service Management (ITSM) toolset platform. The requirement is utilised to actively manage all the Health Boards Information Technology (IT) operations including service desk, incidents and asset management. The platform is essential for the Digital Service team to ensure compliance with normal industry practice and without it they will have no system to manage their IT operations including managing calls, resolving incidents and managing IT assess and infrastructure.The NHS Shared Business Service (SBS) Digital Workplace Solutions framework agreement (SBS/19/AB/WAB/9411) is compliant with UK/EU procurement legislation and provides a compliant route to source full end-to-end IT solutions, and individual elements of IT solutions. The digital framework can ensure delivery of effective consumer-oriented technologies that meet your requirements across a range of IT infrastructure areas. This framework includes several potential providers who have achieved inclusion on the framework following a qualification process and procurement approached the incumbent provider and one (1) supplier with links to the Welsh economy.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=148119 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Feb 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Dec 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £404,221 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES |
| Locality | CARMARTHEN |
| Post town | Swansea |
| Postcode | SA31 3BB |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL42 South West Wales |
| Local authority | Carmarthenshire |
| Electoral ward | Carmarthen Town West |
| Westminster constituency | Caerfyrddin |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TET |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48213000 - Operating system enhancement software package

## Release History

- 12 Feb 2025 at 16:34 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=148119

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- http://www.tet.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-148119. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-148119.json.