---
title: "P0166B - HDD-MIN-57677 Beyond Trust Remote Support Platform Renewal"
ocid: "ocds-kuma6s-148121"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-148121"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-148121.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-148121.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES"
published: "2025-02-12"
---

# P0166B - HDD-MIN-57677 Beyond Trust Remote Support Platform Renewal

Buyer: NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES  
Current stage: Award  
OCID: ocds-kuma6s-148121

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-148121)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-148121.json)

## Summary

NHS Wales Shared Services Partnership-Procurement Services has awarded a contract for the renewal of Beyond Trust Remote Support Platform Licences under the title "P0166B - HDD-MIN-57677 Beyond Trust Remote Support Platform Renewal." This procurement falls within the goods category, specifically targeting operating system enhancement and data security software packages. The award was finalised on 12th February 2025, with the contract signed on 6th January 2025. Located in Carmarthen, NHS Wales Shared Services Procurement Team orchestrated this competitive tender under the framework agreement NPS-ICT-0094-19, compliant with UK/EU procurement legislation, to ensure adherence to standards throughout the process.

This tender presents significant opportunities for businesses specialising in IT maintenance, cyber security, and data support solutions. Companies with strong backgrounds in operating system enhancements and data security software packages, like Phoenix Software Limited, the awarded supplier, would be well-positioned to compete. The procurement process, managed through a compliant framework agreement, required suppliers to participate in a mini-competition, enhancing the competitive landscape. Businesses looking to grow in the IT support or cyber security sector could leverage such frameworks to secure valuable contracts with a reputable organisation like NHS Wales.

## Notice

Hywel Dda Health Board ("HDUHB") has awarded a contract for the renewal of their Beyond Trust Remote Support Platform Licences across the Health Board. This contract is essential for the cyber security team within HDUHB as the licences are utilised to allow third party vendors to remotely connect to the Health Board systems and servers to provide troubleshooting, upgrading and commissioning support. The Health Board is heavily reliant on this system as digital staff members utilise the platform to provide remote support for clinical systems and IT devices that are using an external network.The National Procurement Service (NPS) IT Products and Services (ii) framework agreement (NPS-ICT-0094-19) is compliant with UK/EU procurement legislation. The framework included several potential providers who have achieved inclusion on the framework following a qualification process and procurement invited all suppliers on the framework to the mini competition.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=148121 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Feb 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Jan 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £30,040 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES |
| Locality | CARMARTHEN |
| Post town | Swansea |
| Postcode | SA31 3BB |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL42 South West Wales |
| Local authority | Carmarthenshire |
| Electoral ward | Carmarthen Town West |
| Westminster constituency | Caerfyrddin |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48213000 - Operating system enhancement software package
- 48732000 - Data security software package

## Release History

- 12 Feb 2025 at 16:54 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=148121

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- http://www.phoenixs.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-148121. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-148121.json.