---
title: "Uniform Software Maintenance and Upgrade Service"
ocid: "ocds-kuma6s-149323"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-149323"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-149323.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-149323.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "CAERPHILLY COUNTY BOROUGH COUNCIL"
published: "2025-03-25"
---

# Uniform Software Maintenance and Upgrade Service

Buyer: CAERPHILLY COUNTY BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-kuma6s-149323

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-149323)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-149323.json)

## Summary

Caerphilly County Borough Council has awarded a contract for the maintenance and upgrade of the Uniform Software system, classified under information technology services. This direct award call off process was conducted using the Crown Commercial Services (CCS) Vertical Application Software (VAS) Framework RM6259. The procurement process is currently at the Award stage, with the contract signed on 24th March 2025. The procurement services are managed from Penallta House, Tredomen Park, Ystrad Mynach, Hengoed, with the key contact being Jessica Thomas.

This tender presents substantial opportunities for companies involved in software maintenance and IT services. Businesses specialising in enterprise workflow and case management software would find this contract particularly fitting given the specified capabilities of the Uniform Software system. The utilisation of advanced tools for workload management and performance monitoring suggests a robust system in place, ideal for companies looking to enhance their portfolio with such projects. Idox Software Ltd, the awarded supplier based in Woking, demonstrates the Council's focus on reliable and capable partners. Businesses aiming to partner in similar frameworks might find this contract attractive for showcasing their expertise in IT service solutions.

## Notice

Award of contract following a direct award call off process being undertaken for the maintenance and upgrade of Uniform Software from Crown Commercial Services (CCS) Vertical Application Software (VAS) Framework RM6259.The system has embedded and configurable workflow management capabilities (Enterprise), refined through ongoing business process review, which drives individual caseload management and performance, through a traffic light system which identifies key tasks and miles stones and targets. It also incorporates powerful tools that enable managers to visually assess individual officer workloads and performance, allocate and reallocate cases and identify performance issues using live data.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=149323 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Mar 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Mar 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAERPHILLY COUNTY BOROUGH COUNCIL |
| Locality | HENGOED |
| Post town | Cardiff |
| Postcode | CF82 7PG |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL53 Gwent Valleys |
| Local authority | Caerphilly |
| Electoral ward | Ystrad Mynach |
| Westminster constituency | Caerphilly |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IDOX SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 25 Mar 2025 at 11:08 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=149323

## Notice URLs

- https://www.caerphilly.gov.uk
- https://www.idoxgroup.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-149323. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-149323.json.