---
title: "Microsoft Enterprise Support"
ocid: "ocds-kuma6s-150031"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-150031"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-150031.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-150031.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "LLYWODRAETH CYMRU / WELSH GOVERNMENT"
published: "2025-04-16"
---

# Microsoft Enterprise Support

Buyer: LLYWODRAETH CYMRU / WELSH GOVERNMENT  
Current stage: Award  
OCID: ocds-kuma6s-150031

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-150031)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-150031.json)

## Summary

The Welsh Government, located in Cardiff, has awarded a contract titled "Microsoft Enterprise Support" for comprehensive Microsoft support services. This procurement falls under the services category, specifically targeting system and support services, disaster recovery, helpdesk and support services, and technical computer support services. The contract aims to enhance the Welsh Government's IT infrastructure, ensuring seamless operation of Microsoft products and services such as Office 365 and Azure. The procurement process reached the award stage, with the contract being signed on 17 March 2024. The supplier for this contract is Softcat Plc, based in Marlow, Buckinghamshire.

This tender represents significant business growth opportunities, particularly for companies specialising in IT support and Microsoft services. Businesses offering reactive support for commercial Microsoft products, virtual products hosted in Azure, and those capable of managing Office 365 licensing are well-suited to compete for similar contracts. Expertise in disaster recovery, helpdesk, and technical computer support services would be especially beneficial. Engaging in this type of procurement allows businesses to establish a critical role in supporting government IT infrastructure, potentially leading to further opportunities within public sector contracts.

## Notice

The Welsh Government has awarded a contract for comprehensive Microsoft support services to enhance its IT infrastructure and ensure the seamless operation of its Microsoft products and services. The contract includes 2nd and 3rd line reactive support for all commercial Microsoft products and Online Services used by the Welsh Government, such as the full suite of Microsoft products, Office 365 licensing, and virtual products hosted in Azure.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=150031 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Apr 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Mar 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LLYWODRAETH CYMRU / WELSH GOVERNMENT |
| Locality | CAERDYDD / CARDIFF |
| Post town | Cardiff |
| Postcode | CF10 3NQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Cathays |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services
- 72251000 - Disaster recovery services
- 72253000 - Helpdesk and support services
- 72253200 - Systems support services
- 72611000 - Technical computer support services

## Release History

- 16 Apr 2025 at 10:06 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=150031

## Notice URLs

- http://gov.wales

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-150031. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-150031.json.