---
title: "ITSM Workflow Management"
ocid: "ocds-kuma6s-152333"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-152333"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-152333.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-152333.json"
source: "Sell2Wales"
current_stage: "Planning"
buyer: "DENBIGHSHIRE COUNTY COUNCIL"
published: "2025-06-16"
---

# ITSM Workflow Management

Buyer: DENBIGHSHIRE COUNTY COUNCIL  
Current stage: Planning  
OCID: ocds-kuma6s-152333

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-152333)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-152333.json)

## Summary

Denbighshire County Council, a regional authority based in Ruthin, is currently in the planning stage of a public procurement process for an ITSM Workflow Management system. This initiative aims to explore market offerings for a potential replacement of their existing ITSM system. The procurement falls under the services category, specifically targeting software packages and information systems. The Council is seeking input from suppliers who can provide a solution that includes incident management, problem management, and several other critical IT service management functionalities. Interested parties must submit a summary of their software’s features by 30th June 2025, as the Council seeks to engage with suppliers through virtual demos.

This opportunity could significantly benefit businesses specialising in IT service management systems, particularly those offering ready-to-use, minimally configurable solutions. Companies with expertise in integrating ITSM solutions with existing device management tools like SCCM and Intune stand to gain the most from competing in this process. Participation in these initial discussions can enable businesses to align their offerings with the Council’s needs, potentially paving the way for future procurement opportunities and enhancing their client portfolio. As the Council is focused on market engagement, this process may nurture new partnerships and showcase innovative solutions, enhancing growth prospects for involved businesses.

## Notice

Denbighshire County Council is undertaking market engagement for a new ITSM system to potentially replace our existing system.ITSM, or Information Technology Service Management, is a framework for managing IT services within an organization. It focuses on delivering IT services that meet user needs and align with business objectives. The core idea is to treat IT as a service, ensuring that the IT department is aligned with business goals and provides value to customers.The minimum requirements for the ITSM are:- Incident management- Problem management- Change management- Service request fulfilment- Self Service Portal- Business Intelligence & Reporting- Automation of repetitive functions- Customisation to customer needs and branding- Integration with existing device management solutions such as SCCM and Intune.We are seeking to understand what is currently available in the market and are inviting suppliers to provide a breakdown of the key features and functions their system provides. We also intend to invite suppliers to provide system demos, ideally over MS Teams.We are seeking a fully functional, out of the box solution that requires minimal configuration to meet our operational needs. We are not looking for a development partner.We do not guarantee that this pre-market engagement will result in a procurement exercise.If you can meet the requirements as detailed above, please send an email to procurement@denbighshire.gov.uk with a brief breakdown of the key features and functions of your software by 30th June 2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=152333 |
| Notice type | S2W Notice - Website Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jun 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DENBIGHSHIRE COUNTY COUNCIL |
| Locality | RUTHIN |
| Post town | Llandudno |
| Postcode | LL15 1YN |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL33 Conwy and Denbighshire |
| Local authority | Denbighshire |
| Electoral ward | Ruthin |
| Westminster constituency | Clwyd East |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Jun 2025 at 15:56 - Planning - S2W Notice - Website Prior Information Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=152333

## Notice URLs

- https://www.denbighshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-152333. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-152333.json.