---
title: "Media Monitoring Platform and services"
ocid: "ocds-kuma6s-154414"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-154414"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-154414.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-154414.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "DEVELOPMENT BANK OF WALES"
published: "2025-11-25"
---

# Media Monitoring Platform and services

Buyer: DEVELOPMENT BANK OF WALES  
Current stage: Award  
OCID: ocds-kuma6s-154414

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-154414)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-154414.json)

## Summary

The Development Bank of Wales has spearheaded a public procurement process to appoint a media monitoring agency to support its communications and public relations activities. The contract, titled "Media Monitoring Platform and services," falls under the services industry category with a focus on communication and multimedia software. The main location for this procurement is Wrexham, Wales, with provisions for handling both English and Welsh media. The process, initiated as a tender, has progressed to the award stage with a contract signed on 28th October 2025. Meltwater (UK) Limited has been chosen as the supplier following a competitive evaluation involving two bids.

This procurement provides an excellent opportunity for businesses specialising in media monitoring and communications technology, particularly those with capabilities in Software as a Service (SaaS) solutions. Companies operating within or focusing on the UK and Welsh public sector, and adept in handling multi-language and comprehensive media tracking, reporting, and analysis, stand to benefit significantly. The Development Bank of Wales' emphasis on meeting data protection regulations and integration capabilities with tools like Power BI further defines the characteristics of enterprises poised to thrive from engagements like these.

## Notice

Purpose: Appointment of a media monitoring agency to support communications and public relations operations.Service OverviewDBW currently monitors and analyses media coverage to inform its communications strategy and evaluate media impact across audiences. Insights are used to appraise internal teams, external stakeholders, customers and the wider public.We are seeking a cloud-based Software as a Service (SaaS) media monitoring platform with associated services to deliver comprehensive media tracking, reporting, content distribution, and data integration capabilities.Procurement Selection Pass/FailFocus on prioritisation of Wales and UK-based mediaAbility to handle Welsh language media including provision of comprehensive media lists, dual-language simultaneous release capability (Welsh & English)and tracking of coverageExperience of supplying the Welsh public sectorIntegration with Power BI, including support for automated API data importGDPR-compliant data controls enabling DBW to retain data controller statusConfirmation that all data will reside within the UKAbility to offer face-to-face support and training in WalesKey requirementsMedia Monitoring CapabilitiesThe user-friendly platform must provide:Multi-source media monitoring (print, broadcast, online, social, blogs, podcasts)Real-time alerts and daily/weekly/monthly/quarterly summariesAd-hoc keyword-based search functionality (English and Welsh)Tagging and thematic labelling for search resultsTracking of media items with date & time, source, headline, link, reach, sentiment, share of voice, media exposure and keywordsAnalytics & ReportingAt least 25 customisable saved searchesMinimum of 15 interactive dashboards, expandableExport formats: Excel, PDF, PowerPointAutomated briefing alerts (daily preferred)Integration with Power BI, including support for automated API data importKPI reporting functionality with trend analysisPress Release Creation & DistributionPlatform-based newswire system with:Branded press release creation (incl. attachments)Dual-language simultaneous release capability (Welsh & English)Delivery, open and click-through analyticsContacts DatabaseUp-to-date, searchable journalist/media contact listAbility to add and manage private contactsCreate custom media lists for targeted distributionGDPR-compliant data controls; DBW retains data controller statusAll data must reside within the UKIT Requirements & SecurityCloud-first, SaaS deliveryCyber Essentials Plus certification required; ISO27001 preferredSingle Sign-On and Two-Factor Authentication supportIntuitive user interface for distributed teamsEnvironments: live, test, trainingStrong security practices:EncryptionRole-based accessPatching & vulnerability managementRegular penetration testingSupport & Account ManagementDedicated named account manager post-implementationResponsiveness to issues and improvement suggestionsHelpdesk Monday-Friday, 9am-5pm (excluding holidays)SLAs for:Incident and problem managementChange and release managementEscalations and coordination with DBW's MSPTraining & OnboardingFull training as part of implementationBest practice knowledge sharingAccess to test system for UAT and future upgrade validation to cater for any significant changes to the softwareOngoing training for software changesUser Access RequirementsMinimum 10 users, with capacity to scale to 15Integration with Power BI for internal reporting purposes, with scope for automated integration.Provide or allow for easy cross-referencing of individual releases (outputs) with coverage (results) including via tagging resultsAbility to plan, distribute and track social media accounts including X, Facebook, Instagram and LinkedInOption to access an influencer management/blog platformAbility to track stakeholder and customer perception, including sentiment

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=154414 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Nov 2025 |
| Submission deadline | 10 Sep 2025 |
| Future notice date | Not specified |
| Award date | 27 Oct 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEVELOPMENT BANK OF WALES |
| Locality | WREXHAM |
| Post town | Not specified |
| Postcode | LL1 37Y |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MELTWATER (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48500000 - Communication and multimedia software package

## Release History

- 25 Nov 2025 at 17:07 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=154414
- 6 Nov 2025 at 16:47 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=154414
- 7 Aug 2025 at 10:44 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=154414

## Notice URLs

- http://www.developmentbank.wales
- http://www.meltwater.com
- https://etenderwales.bravosolution.co.uk/home.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-154414. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-154414.json.